Kendall Hearn
Frostproof,FL
Summary
Health science student with experience in customer service and administrative support in busy healthcare settings, including patient registration and front-desk coordination. Manages insurance verification, patient documentation, and scheduling with high accuracy. Maintains confidential records and supports smooth patient check-in and follow-up.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Consumer Access Specialist
AdventHealth Sebring
Sebring, Florida
03.2026 - Current
- Verified insurance coverage and authorization requirements supported uninterrupted access to scheduled care.
- Confirmed procedure readiness and authorization status helped patients prepare for upcoming services.
- Executed accurate patient registration to ensure safe and organized laboratory procedures.
- Complete and timely entry of patient information strengthened medical records and system accuracy.
- Prompt call handling improved patient understanding of registration and procedure questions.
- Coordinated compassionate interactions with patients, providers, and healthcare team members to enhance service experiences.
- Facilitated efficient check-in for outpatient surgery, imaging, and laboratory appointments to streamline visit coordination.
- Strict confidentiality practices maintained HIPAA compliance for protected health information.
Administrative Assistant
Navarro Medical
Lake Wales, Florida
10.2024 - 02.2026
- Coordinated appointment scheduling and managed provider calendars to optimize office workflow and enhance patient experience.
- Managed patient check-in and check-out processes with accuracy and confidentiality.
- Reviewed insurance details and maintained accurate patient documentation to ensure compliance and facilitate seamless patient care.
- Provided professional front-office service for patients and created positive first impressions.
- Supported referral processing and coordination of care across services.
- Contributed to daily operations through flexible support across multiple office functions.
- Maintained current patient records and secured confidential chart files.
- Monitored inventory levels of office supplies to ensure availability for daily operations. and kept reception area organized for daily operations.
- Prepared invoices for payment processing using accounting software to ensure timely and accurate financial transactions.
Receptionist
Badcock & More
Frostproof, FL
04.2022 - 10.2024
- Delivered high-quality customer service by addressing customer needs, questions, and concerns with professionalism.
- Directed incoming calls, recorded messages, and transferred callers to appropriate departments or personnel.
- Supported front-office operations by providing timely administrative assistance.
- Contributed to daily office workflow by supporting Badcock & More reception functions.
- Maintained organization of reception area by arranging materials and tidying furniture. by arranging materials and tidying furniture.
- Captured customer information for records and follow-up support, enhancing customer relationship management.
- Organized mail, messages, and office correspondence to streamline store operations.
- Managed cash transactions with accuracy and followed store payment procedures.
Waitress
Frostbite
Frostproof, FL
- Supported strong customer experiences through attentive service and clear communication.
- Boosted guest satisfaction through regular check-ins during meal service.
- Enhanced order accuracy by memorizing menu items and accurately entering requests.
- Improved Frostbite order accuracy through direct coordination with kitchen staff.
- Maintained service flow during rush periods through quick, friendly support.
- Reduced payment errors through efficient processing of transactions.
- Completed register closeout tasks by processing payments and closing checks.
- Supported safe, organized operations by restocking supplies and cleaning counters.
Education
Some College (No Degree) - Health Science
South Florida State College
Avon Park, FL10-2026
In the process of Certification of completion - Medical Billing And Coding
AdventHealth University
Online10-2026
Skills
- Insurance claim verification
- Insurance claim processing
- Patient registration
- Patient data documentation
- Referral management
- Front-desk scheduling
- Communication with patients
- Customer service
- Time management
- Team coordination
- Problem-solving adaptability
- Healthcare decision-making
Languages
English
Native/ Bilingual
Timeline
Consumer Access Specialist
AdventHealth Sebring
03.2026 - Current
Administrative Assistant
Navarro Medical
10.2024 - 02.2026
Receptionist
Badcock & More
04.2022 - 10.2024
Waitress
Frostbite
Some College (No Degree) - Health Science
South Florida State College
In the process of Certification of completion - Medical Billing And Coding
AdventHealth University