Precious knight
Denver,CO
Summary
Dedicated and detail-oriented entry-level Consumer Access Specialist with experience in patient registration, scheduling, insurance verification, and patient education. Committed to providing excellent customer service, enhancing patient experience, and supporting healthcare operations in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Consumer Access Specialist
Kaiser Permanente
- Perform patient registration and scheduling functions, ensuring accuracy and timeliness of demographic, billing, and clinical information entry.
- Obtain and verify insurance information, including referrals, authorizations, and pre-certifications from health plans or primary care offices.
- Explain financial requirements to patients or responsible parties, accurately quoting co-pays, self-pay amounts, and co-insurance.
- Initiate communication services for hearing-impaired and non-English-speaking patients to ensure accessibility.
- Educate patients on the use of digital health tools such as My Health Connection.
- Expedite information flow between staff and management; collaborate with other clinics and departments to improve processes and patient experience.
- Train staff on scheduling procedures and appropriately escalate calls or issues as needed.
- Escort and transport patients and visitors within the facility, including assisting with wheelchairs or oxygen tanks.
- Meet with patients and/or caregivers to provide explanations of visits, instructions, and address concerns and questions.
- Collect and process required payments, including co-pays and deductibles, or refer patients to financial counselors for further assistance.
- Demonstrate critical thinking, decisive judgment, and the ability to work independently in a high-volume environment.
- 8 months contract
Pro Services Specialist
Home Depot
Aurora, CO
03.2022 - 01.2025
- Assisted customers in locating products and navigating store layout to enhance shopping experience.
- Provided expert advice on product features, benefits, and applications to facilitate informed purchasing decisions.
- Collaborated with team members to maintain inventory accuracy and optimize stock levels on sales floor.
- Executed daily operational tasks efficiently while ensuring adherence to company policies and safety standards.
- Organized workshops for both internal teams and external clients, promoting knowledge sharing across various disciplines within the industry.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
Education
Associate Degree - Computer Science
Fort Morgan Community College
Fort Morgan, CO01-2022
Associate Degree - Medical Assistant Billing Specialist
Ultimate Medical Academy
01-2026
Skills
- Patient Registration & Scheduling
- Insurance Verification & Pre-certification
- Customer Service & Patient Education
- Communication Services Coordination
- Payment Collection & Billing
- Staff Training & Collaboration
- Critical Thinking & Problem-Solving
- Fast-paced Environment Adaptability
Timeline
Pro Services Specialist
Home Depot
03.2022 - 01.2025
Consumer Access Specialist
Kaiser Permanente
Associate Degree - Medical Assistant Billing Specialist
Ultimate Medical Academy
Associate Degree - Computer Science
Fort Morgan Community College