Heather Lynn
Sterling,MI
Summary
Detail-oriented and service-driven professional with a background in healthcare, data entry, and work with vulnerable populations. Proven ability to handle confidential information, manage competing priorities, and maintain accuracy in fast-paced environments. Strong communication, documentation, and problem-solving skills that translate well to Human Resources and Payments Worker roles within public service settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant
Great Lakes Fireworks
West Branch, Mi
02.2026 - Current
- Managed phones, emails, and client inquiries regarding fireworks displays and event bookings
- Assisted with scheduling shows, coordinating crews, and tracking event details
- Prepared invoices, contracts, and customer proposals
- Maintained accurate records for permits, licenses, and safety compliance
- Performed data entry, filing, and document organization
- Supported inventory tracking and purchase orders for fireworks supplies
- Coordinated logistics such as travel arrangements and equipment needs
- Provided general administrative support including office supplies and reporting
911 Dispatcher
Ogemaw County Central Dispatch
West Branch, MI
09.2025 - Current
- Operated multi-line telephone systems to receive emergency calls and assess situations quickly.
- Provided accurate information to callers while dispatching appropriate emergency services.
- Assisted in maintaining detailed logs of calls, actions taken, and resources deployed.
- Collaborated with law enforcement, fire, and medical personnel to coordinate responses effectively.
- Managed high-stress situations with composure while prioritizing urgent calls appropriately.
- Adapted communication styles to cater to diverse callers' needs during emergencies.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Bakery Manager
Rosatis Markstplace
Prescott, MI
02.2024 - 09.2025
- Managed daily bakery operations ensuring high-quality product output.
- Trained and supervised staff in baking techniques and food safety protocols.
- Implemented inventory management system to streamline ingredient procurement.
- Developed and maintained customer relationships to enhance satisfaction and loyalty.
Data Entry
Griffin Beverage
West Branch Mi
01.2018 - 08.2018
- Streamlined data entry processes, reducing entry time and minimizing errors.
- Enhanced financial reporting accuracy by reconciling account discrepancies and ensuring timely data entry.
- Completed recordkeeping, filing and data entry duties.
- Maintained accurate records through diligent data entry and document management practices.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
Education
Associate of Science - Science
Ultimate Medical Academy
Clearwater, FL2020
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Typing speed
- Memory retention
- Information gathering
- Data entry proficiency
Accomplishments
Dean's list
Certification
CPR CERTIFIED
EMD CERTIFIED
LIEN CERTIFIED
Timeline
Office Assistant
Great Lakes Fireworks
02.2026 - Current
911 Dispatcher
Ogemaw County Central Dispatch
09.2025 - Current
Bakery Manager
Rosatis Markstplace
02.2024 - 09.2025
Data Entry
Griffin Beverage
01.2018 - 08.2018
Associate of Science - Science
Ultimate Medical Academy