Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Lyons

Elizabethton,TN

Summary

Accomplished Branch Manager with a proven track record at World Finance, excelling in branch operations management and customer relationships. Demonstrated ability to exceed performance goals, with a keen attention to detail and an excellent work ethic. Skilled in both leadership and customer service, ensuring profitability and high standards of customer satisfaction.

Overview

28
28
years of professional experience

Work History

Branch Manager

World Finance
Elizabethton, TN
05.2010 - Current
  • Maintained friendly and professional customer interactions.
  • Maintain office to company and State regulations for Audits
  • Hire and train new employees and evaluate performance
  • Maintain a balanced deposit for entire office daily
  • Call and collect past due accounts
  • Approve or turn down applications
  • Close new loans and refinance existing loans
  • Train nine months yearly for income taxes
  • Reach company standards in filing income taxes
  • Maintain company reports to reach monthly standards in delinquency, account gain and profit for the office
  • Evaluate all areas of branch to ensure profit is made from the office
  • Keep office appearance


Fitter/Welder

Star Building System
Elizabethton, TN
05.2000 - 12.2009

Ability to read blueprints and drawings

Fork truck license

Work in accordance with OSHA safety standards

Experience in fit and welding carbon steel, stainless steel and various metals

CWB and AWS certified

Oracles program

Certified painter

Waitress

O’delly’s Restaurant
Elizabethton, TN
09.1996 - 09.2000

Responsible for providing customer service and satisfaction to meet strict restaurant guidelines

Responsible for and maintained a balance register

Maintaining a clean work environment to meet strict health regulations

Education

Welding -

Tennessee Technology Center
Elizabethton, TN
03.2000

Hampton High School
Hampton, TN
12.1998

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Excellent work ethic
  • Attention to Detail
  • Goals and performance

Timeline

Branch Manager

World Finance
05.2010 - Current

Fitter/Welder

Star Building System
05.2000 - 12.2009

Waitress

O’delly’s Restaurant
09.1996 - 09.2000

Welding -

Tennessee Technology Center

Hampton High School
Heather Lyons