+ Years of professional experience
Heather L. Young, MBA
Sales Operations
Hatfield,PA
Summary
Dynamic sales operations manager with established expertise at Pearson, proficient in solution architecture and data analytics. Orchestrated migration of over $925K in operations to a new platform, significantly enhancing efficiency. Collaborative strategist with strong skills in process planning and execution, driving substantial revenue growth and elevating customer satisfaction.
Overview
25
25
3
3
Degrees and 2 Professional Certifications
Work History
Manager, Sales Operations
Pearson Enterprise Learning & Skills
Bala Cynwyd, PA
02.2025 - Current
- Directed subject matter expert teams to resolve project and technology challenges.
- Served as primary customer point of contact, collaborating with sales, strategy, content, and technology teams on accounts exceeding $1MM.
- Analyzed company’s customer success management platform usage, identifying inefficiencies and recommending enhancements.
- Migrated over 925K in business operations to a new digital inventory management platform without customer loss within one year.
Solutions Engineer
Pearson VUE
Bala Cynwyd, PA
11.2017 - 02.2025
- Managed daily sales operations with 11-member team, ensuring product availability and timely deliveries.
- Designed and implemented software solutions based on client specifications.
- Streamlined sales processes, scheduling, and inventory management to boost operational efficiency.
- Developed B2B pricing strategies for Achieve product group, maximizing revenue potential.
- Led customer training programs on technical platforms, enhancing user experience.
- Maintained two critical vendor relationships contributing over $1 million annually each.
- Facilitated valuable post-sales feedback as liaison between sales team and customers.
- Provided L1/L2 support for efficient resolution of customer queries.
- Collaborated with cross-functional teams to enhance product offerings.
Senior Marketing Manager
Pearson
Bala Cynwyd, PA
01.2005 - 11.2017
- Developed comprehensive writing, design, production, and marketing solutions for diverse corporate clients.
- Led end-to-end project management for short- and long-term engagements.
- Executed marketing, communications, and public relations projects for clients like Lockheed Martin, The Vanguard Group, and Promissor.
- Built strong affiliations with Boss Staffing, Aquent, and The Creative Group to enhance collaboration.
Art Director
Schubert Communications
Downingtown, PA
06.2000 - 04.2003
Graphic Designer
De Lage Landen
Wayne, PA
07.1997 - 06.2000
Education
Master of Business Administration -
Villanova University
Villanova, PA09-2008
Bachelor of Science - Industrial Engineering
Wentworth Institute of Technology
Boston, MA09-1994
Associate Architectural Engineering -
Wentworth Institute of Technology
Boston, MA05-1992
Skills
Solution architecture
Process planning and execution
Graphic design and presentations
Microsoft Office proficiency
Adobe Creative Suite expertise
Technical documentation
Data analytics
Certification
- EdX Verified Certificate for Contract Law: From Trust to Promise to Contract, 10/01/22, 4792e606c2f44907a98f8b2883472eb7
- Certified Scrum Master, 04/01/15, 04/01/18
Volunteer Experience
Jumpstart Philly, Volunteer, 10/01/06, 10/01/19, Volunteer with the Philadelphia chapter associated with Temple University. I donate design and materials production in addition to volunteering for event support for the annual Read for the Record and Dr. Seuss' Birthday Bash.
Timeline
Manager, Sales Operations
Pearson Enterprise Learning & Skills
02.2025 - Current
Solutions Engineer
Pearson VUE
11.2017 - 02.2025
Senior Marketing Manager
Pearson
01.2005 - 11.2017
Art Director
Schubert Communications
06.2000 - 04.2003
Graphic Designer
De Lage Landen
07.1997 - 06.2000
Master of Business Administration -
Villanova University
Bachelor of Science - Industrial Engineering
Wentworth Institute of Technology
Associate Architectural Engineering -
Wentworth Institute of Technology