Heather Macgillivray
Camarillo,CA
Summary
Results-driven professional with a strong background in pharmacy operations and inventory management. Known for resolving complex customer service issues and implementing effective procedural improvements to ensure operational excellence.
Professional pharmacy technician skilled in medication management, patient care, and inventory control. Adept at team collaboration and ensuring compliance with regulatory standards. Reliable in adapting to changing needs and consistently achieving optimal results. Strong expertise in pharmaceutical calculations, medication dispensing, and customer service.
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
Simi Valley, CA
09.2017 - Current
- Supervised daily pharmacy operations and workflow to ensure efficiency and accuracy.
- Trained and mentored junior pharmacy technicians on medication dispensing processes.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Directed team efforts in preparing medications, maintaining records, and performing quality checks.
- Ensured compliance with regulatory standards and company policies in all pharmacy practices.
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
GED -
Oxnard Adult School
Oxnard, CA03.2021
Skills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- HIPAA
- Insurance verification
- Prescription processing
- Drug inventory control
- Insurance billing
- Drug storage procedures
- Team collaboration
- Manual and automated medication dispensing
- Pharmacy and customer records management
- Medication dispensing
- Workflow optimization
- Patient confidentiality
- FDA and HIPAA compliance
- FDA compliance
- Drug storage
- Proper labeling
- Pharmacy operations
- Troubleshooting malfunctioning equipment
- Employee training
- Confidentiality and HIPAA
- Dispensing medications
- Staff leadership
- Drug inventory management
- Patient profile setup
- Customer service
- Prescription filling and labeling
- Insurance processing
- Verifying orders
- Medical insurance claims processing
- Attention to detail
Timeline
Lead Pharmacy Technician
CVS Pharmacy
09.2017 - Current
GED -
Oxnard Adult School