HEATHER MACKINNON
Spotsylvania,VA
Summary
Highly Motivated and Award-Winning sales professional with 23+ years of insurance experience
Overview
20
20
years of professional experience
Work History
Senior Insurance Specialist
Progressive
, OH
06.2021 - Current
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, umbrella and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Handled approximately 100 inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
INSURANCE SALES MANAGER
Bishop Family Insurance Allstate
01.2019 - 11.2020
- Marketing and lead generation for myself and employees
- Staff development and reviews for all employees
- Risk underwriting for all property and casualty lines including all commercial
- Maintained highest sales ranking throughout agency while performing management duties
INSURANCE AGENT
GEICO
05.2006 - 05.2016
- Process applications, payments, corrections, endorsements and cancellation
- Developed, implemented and monitored new sales strategy for department
- Reviewed client risk while researching companies for proper placement and premium
- Trained new hire classes for multiple departments for floor preparation
INSURANCE AGENT
ALLSTATE
03.2006 - 05.2006
- Front desk sales and service
- Payment processing
- Cold/Warm calling and searching for new clients
INSURANCE AGENT
B.H. GOLD INSURANCE AGENCY
04.2002 - 12.2005
- Face to face customer policy sales and review
- Payment processing
- Train all agents on Travelers products and production site
03.1999 - 03.2002
Education
PURSUIT OF BUSINESS
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STAFFOD SENIOR HIGH SCHOOL
1996
Skills
- Customer Satisfaction Expert
- Sales Training and Coaching Experience
- Excellent Communication Skills
- High Multi-Tasking Ability
- Complain Handling and Resolution Expert
Additional Information
- ACCOMPLISHMENTS , Top 10 Sales Associate Regularly Achieved Highest Number of Daily Sales in Department Qualified for Monthly Bonus Regularly Excellence Awards in Quality Standards and Customer Service
Timeline
Senior Insurance Specialist
Progressive
06.2021 - Current
INSURANCE SALES MANAGER
Bishop Family Insurance Allstate
01.2019 - 11.2020
INSURANCE AGENT
GEICO
05.2006 - 05.2016
INSURANCE AGENT
ALLSTATE
03.2006 - 05.2006
INSURANCE AGENT
B.H. GOLD INSURANCE AGENCY
04.2002 - 12.2005
03.1999 - 03.2002
PURSUIT OF BUSINESS
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STAFFOD SENIOR HIGH SCHOOL
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