Heather Macmillan - MacGibbon
Clifton,NJ
Summary
License Clinical Social Worker trained in psychodynamic therapy and utilizing tools from CBT, DBT, ACT, IFST. MI and other therapeutic modalities to treat clients in emotional distress. I Desire a counseling position in a fast paced and well respected private practice, college, or university setting. My Level-headed professionalism developed over 17 years of hands on experience allows me to remain calm and effective in crisis counseling situations and handle a wide variety of comorbidities and diagnosis. I have a strong belief in importance of understanding multiple intersectional identities of clients and how that effects their mental healthcare. With the current state flux in the Mental healthcare system in the United States there will only be a greater demand for experienced mental healthcare advocates to help patients receive quality, compassionate therapy they deserve. Results-driven Clinical Supervisor successful in creating innovative educational programs. Works with clinical counseling staff to improve patient care and outcomes. Focused on developing strong teams while serving as positive role model.
Overview
31
31
years of professional experience
Work History
Psychodynamic Therapist and Clinical Supervisor
Brooklyn Psychotherapy LLC
Brooklyn , New York
05.2019 - Current
- Performed intake assessments for new patients, making community-based referrals when appropriate.
- Long Term Psychodynamic focused therapy for clients specializing in LGBTQIA+ client concerns.
- Developed and administered treatment plans for a 35 person case load.
- Carried out outreach to generate awareness about service availability.
- Utilized specialized group training to facilitate Peer Group Supervision / Consultations.
- Supervised LMSW for Clinical Case Hours.
Post Graduate Intern
Fordham University Campus Psychological Services
Bronx, New York
11.2018 - 05.2019
- Performed intake assessments for new patients, making community-based referrals when appropriate.
- Administered up to 15 individual counseling sessions per week making diagnosis and treatment plans based
on presenting psychological issues. - Co Facilitated campus Psychodynamic Therapy groups.
- Provided outreach for the CPS Group Therapy director.
Patient Advocate and Outreach Coordinator
Parkmed Physicians LLC
New York , New York
02.2010 - 09.2017
- Provided crisis counseling and social work referrals for reproductive health care.
- Served as a brand ambassador and community liaison, attending community-based events and delivering presentations on available services.
- Engaged with local and national funding sources to secure grants and charitable donations for support of patients unable to afford services due to financial hardship or unable to use insurance because of state restrictions on Medicaid.
- Provided overflow support during peak periods, assisting with patient check-in, insurance verifications and medical history review before physician consultation.
- Managed the office's online and social media presence, generating targeted marketing for the company web- site, blogs and social media profiles on Facebook and Twitter.
- Oversaw phone counseling services ensuring patients in crisis were provided with comprehensive information regarding available health care options and support services.
Patient Education Coordinator / Patient Advocate
Parkmed Physicians
New York , New York
02.2010 - 08.2017
- Served patients seeking assistance with a wide range of reproductive care issues, answering inbound patient calls to provide confidential crisis counseling and social work referrals.
- Performed routine administrative tasks to support patient services, scheduling patient appointments, verifying insurance coverage, collecting fees/co-payments and processing cash and credit card settlements to generate daily financial reports.
Administrative Assistant
Integrated Healthcare Associates
Nutly , New Jersey
07.2008 - 02.2010
- Provided patient information and referrals for medical diagnostic testing.
- Insurance verifications and authorizations for medical diagnostic testing.
- Answer phones, scheduling appointments collecting fees and co-payments.
- Close out the office settling out cash, credit cards and completing daily financial reports.
Patient Advocate
Parkmed Eastern Women's Center
New York , New York
04.2002 - 07.2008
- Served patients seeking assistance with a wide range of reproductive care issues, answering inbound patient calls to provide confidential crisis counseling and social work referrals.
- Performed routine administrative tasks to support patient services, scheduling patient appointments.
- Verified insurance coverage, collected fees/co-payments and processed cash and credit card settlements.
- Generated daily financial reports.
Patient Advocate
Westside Women's Medical Pavilion
New York , New York
04.1998 - 08.2002
- Administered compassionate crisis phone counseling and referrals to appropriate social work services for patients dealing with reproductive health issues.
- Supported medical staff by taking patient medical histories and explaining medical procedures and pre-op/post-op instructions to patients before physician interaction.
- Verified insurance prior to service, processed payments and scheduled appointments for future visits.
Education
Certificate - Interpersonal Psychoanalytic Psychotherapy
William White Institute
New York, NY08.2021
Ph.D. - Cinema Studies
New York University
New York, NY2007
Certificate - History Culture And Media
New York University
New York, NY01.1997
Master of Arts - Cinema Studies
New York Univeristy
New York, NY1997
Bachelor of Arts - English / Gender Studies
University of California, Davis
Davis, CA1994
Skills
- LGBTQIAA Community Issues
- Women's Healthcare Expert
- Medicaid and Private Insurance Expertise
- 17 years of advocacy work
- Adaptable
- Patient-focused care
- Companionship and emotional support
- Compassionate caregiver
- Employee Training Program
- Employee Performance Evaluations
- Therapeutic Counseling
- Multidisciplinary Team Collaboration
- Community Mental Health Programs
- Policy and Program Development
- Charting and Clinical Documentation
- Behavioral Health Electronic Health Records
- Stakeholder Coordination
- Administrative Staff Supervision
- HIPAA Guidelines
- Efficient and reliable team player
Affiliations
American Psychological Association,
Member since 2018
Society For Psychoanalysis and Psychoanalytic Psychotherapy
Member Since 2018
Timeline
Psychodynamic Therapist and Clinical Supervisor
Brooklyn Psychotherapy LLC
05.2019 - Current
Post Graduate Intern
Fordham University Campus Psychological Services
11.2018 - 05.2019
Patient Advocate and Outreach Coordinator
Parkmed Physicians LLC
02.2010 - 09.2017
Patient Education Coordinator / Patient Advocate
Parkmed Physicians
02.2010 - 08.2017
Administrative Assistant
Integrated Healthcare Associates
07.2008 - 02.2010
Patient Advocate
Parkmed Eastern Women's Center
04.2002 - 07.2008
Patient Advocate
Westside Women's Medical Pavilion
04.1998 - 08.2002
Certificate - Interpersonal Psychoanalytic Psychotherapy
William White Institute
Ph.D. - Cinema Studies
New York University
Certificate - History Culture And Media
New York University
Master of Arts - Cinema Studies
New York Univeristy
Bachelor of Arts - English / Gender Studies
University of California, Davis
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