Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Additional Information
References
Timeline
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Heather Maloney

Tuxedo,NC

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Former healthcare professional with a focus on patient-centered. Experienced driver associate with a commitment to safe and timely transportation services. Exceptional customer service and communication skills, ensuring positive interactions and satisfaction.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Family Caregiver

Freedom Caregivers
Tuxedo , NY
07.2023 - 03.2025
  • Facilitated communication between families and healthcare providers regarding various issues.
  • Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
  • Helped clients get in and out of beds and wheelchairs.
  • Provided emotional support and encouragement to family members who were ill or disabled.
  • Assisted with meal planning to meet nutritional plans.
  • Assisted family member with daily activities, such as bathing, dressing and grooming.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.

Driver Associate

Amazon
New Windsor, NY
10.2022 - 01.2023
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Notified customers of delays to decrease calls to support.

Visitor Services

Storm King Art Center
New Windsor, NY
03.2021 - 10.2021
  • Greeted and assisted visitors in a professional and friendly manner.
  • Collaborated with team to ensure an engaging experience for all guests.
  • Educated visitors on Art Center's rules and regulations while promoting compliance.
  • Provided positive interactions that enhanced visitor satisfaction and engagement.

Driver Associate

Amazon
Mahwah, NJ
10.2020 - 01.2021
  • High volume of deliveries to various locationsations

Enumerator (Temporary)

United States Census Bureau
Newburgh, NY
08.2020 - 10.2020
  • Collected field data throughout different communities in NYS.
  • Consulted with clients to identify survey needs and specific requirements.
  • Explained survey functions and objectives.
  • Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.

PCA Personal Care Assistant

UNLIMITED CARE
Poughkeepsie, NY
02.2020 - 08.2020
  • All duties that entail Personal care.

Owner/Operator

M&M Painting & Home Improvement
Albany, NY
05.2003 - 04.2019
  • Operated small business focused on interior and exterior home improvement services.
  • Specialized in drywall installation, flooring solutions, tiling, and painting projects.
  • Managed all aspects of project execution to ensure quality and client satisfaction.

Emergency Room Patient Care Technician

Albany Medical Center
Albany, NY
01.2012 - 12.2014
  • Company Overview: Albany Medical Center 2012-2014
  • Level 1 Emergency Department PCT.
  • Phlebotomy, preparing IV's, obtaining lab specimens, performing Basic Life Support.
  • Contact and observation in emergency circumstances.
  • Assist Doctors in physical examinations and emergency medical procedures.
  • Downtime- Clean equipment, restock supplies, train other Tech personnel.
  • Albany Medical Center 2012-2014

Nurse Assistant

Helen Hayes Hospital
West Haverstraw, NY
05.2003 - 08.2005
  • Head Trauma.
  • Nurse Assistant.
  • Rehabilitation.
  • Basic patient care, geriatric care, wound care, tracheotomy care.
  • Float for Stroke, Cardiac, Knee and Hip, Spinal Cord and Sub Acute Units.

HHA

Helen Hayes Hospital
West Haverstraw, NY
01.2003 - 08.2005
  • Head Trauma.
  • Rehabilitation.
  • Basic patient care, geriatric care, wound care, tracheotomy care.
  • Float for Stroke, Cardiac, Knee and Hip, Spinal Cord and Sub Acute Units.

Medical Receptionist

Rockland Orthopedics
Monsey, NY
05.2000 - 08.2003
  • Medical Secretary.
  • Handled a full range of medical secretarial duties-clerical, scheduling, billing, insurance and heavy phone work.

Medical Secretary

Rockland Orthopedics
Monsey, NY
01.2000 - 12.2002
  • Handled a full range of medical secretarial duties-clerical, scheduling, billing, insurance and heavy phone work.

Food Service/Hospitality

JF Keanes
Pearl River, NY
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Education

College Level in Horse Care - Intro to Basic Care and Management

Coursera
05.2025

Nursing -

Rockland Community College
Monsey, NY

Bachelor's degree in Health Science - Psychology

SUNY Cortland College
Cortland

Some College in Liberal Arts -

SUNY Suffolk Community College
Brentwood

Some College in Photovoltaic -

Hudson Valley Community College
Troy, NY

Certificate of Completion in Covid 19 Contact Tracer -

Johns Hopkins University

Skills

  • Healthcare support skills
  • Receptionist duties and clerical tasks
  • Vital signs assessment
  • EKG procedures
  • Data entry proficiency
  • Experience in medical offices and labs
  • Data collection
  • Customer service
  • Medical terminology proficiency
  • Data entry
  • Census procedures
  • Communication skills
  • City and non-city driving

Certification

  • Driver's License, Present
  • First Aid Certification, Present
  • Covid 19 Contact Tracing Certificate, Present

Volunteer Experience

  • Equinox, food bank/kitchen/delivering meals, MM/DD/YY
  • Grand Street Community Art Center, Supervisor, MM/DD/YY
  • Lark Street Community Watch, MM/DD/YY
  • Great River Sweep, 3 years Hudson River Cleanup, MM/DD/YY
  • Domestic Violence for Women, MM/DD/YY
  • Honest Weight Food Co-op, MM/DD/YY
  • Campaign Volunteer, Kirsten Gillibrand (US Senator), MM/DD/YY
  • Campaign Volunteer, Richard Sherwood (Albany Judge), MM/DD/YY
  • Campaign Volunteer, David Soares (Albany District Attorney), MM/DD/YY

Additional Information

Equinox- food bank/kitchen/delivering meals, Supervisor-Grand Street Community Art Center, Lark Street Community Watch, Great River Sweep- 3 years Hudson River Cleanup, Domestic Violence for Women, Honest Weight Food Co-op, Campaign Volunteer- Kirsten Gillibrand(US Senator), Richard Sherwood(Albany Judge), David Soares(Albany District Attorney), True

References

References available upon request.

Timeline

Family Caregiver

Freedom Caregivers
07.2023 - 03.2025

Driver Associate

Amazon
10.2022 - 01.2023

Visitor Services

Storm King Art Center
03.2021 - 10.2021

Driver Associate

Amazon
10.2020 - 01.2021

Enumerator (Temporary)

United States Census Bureau
08.2020 - 10.2020

PCA Personal Care Assistant

UNLIMITED CARE
02.2020 - 08.2020

Emergency Room Patient Care Technician

Albany Medical Center
01.2012 - 12.2014

Owner/Operator

M&M Painting & Home Improvement
05.2003 - 04.2019

Nurse Assistant

Helen Hayes Hospital
05.2003 - 08.2005

HHA

Helen Hayes Hospital
01.2003 - 08.2005

Medical Receptionist

Rockland Orthopedics
05.2000 - 08.2003

Medical Secretary

Rockland Orthopedics
01.2000 - 12.2002

Food Service/Hospitality

JF Keanes

College Level in Horse Care - Intro to Basic Care and Management

Coursera

Nursing -

Rockland Community College

Bachelor's degree in Health Science - Psychology

SUNY Cortland College

Some College in Liberal Arts -

SUNY Suffolk Community College

Some College in Photovoltaic -

Hudson Valley Community College

Certificate of Completion in Covid 19 Contact Tracer -

Johns Hopkins University
Heather Maloney
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