Heather Mancini

Work History

Freelancer

Desert Orchid Aesthetics

Mesa, AZ

11.2023 - Current

Outstanding customer service and skincare services to individuals.
Maximize overall revenue through targeted promotion of skincare products aligned with each patient's unique needs.
Maintain cleanliness of patient rooms, and ensure proper sterilization of equipment.
Skin rejuvenation and cellulite reduction therapy services to clients.
Achieve a more youthful look by minimizing the appearance of fine lines and spots using effective products.
Execute payment processing, appointment setting, and product/service marketing to contribute toward achieving business targets.
Maintain accurate documentation of client preferences, skin conditions and product usage to ensure consistent delivery of exceptional services.
Encourage service upgrades.

District Manager

Advanced Dermatology and Cosmetic Surgery

, Arizona And Nevada

12.2023 - 08.2024

Conducted interviews, hired employees, and coached them in the development and implementation of action plans resulting in improved operational results.
Directed the functioning of 7 sites in Arizona and Nevada.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Directed and coordinated products, services and sales activities.
Coached, developed and motivated team to achieve revenue goals.
Built sales forecasts and schedules to reflect desired productivity targets.
Track the district's performance on an ongoing basis, using objective data and benchmarks, send weekly reports to the Regional Manager.
Provide oversight to ensure compliance with corporate policies and procedures, as well as with federal and state laws. OSHA, CLIA, HIPAA, wage and hourly laws, etc.
Provided efficient leadership to the Aesthetic Department, overseeing its operations within ADCS in Arizona and Nevada.
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Implemented process improvements, resulting in an increase in operational efficiency.
Led team meetings and one-on-one coaching sessions.
Resolved customer complaints and issues promptly.

Practice Administrator

Four Peaks Pain Center-(Sold Practice)

Mesa, Arizona

02.2022 - 12.2023

Responsible for the overall administration and operation of outpatient pain management.
Maintain high-level marketing.
Optimize patient care by accurately documenting charts and schedule management.
Maximized revenue by optimizing unpaid claims through effective review and collaboration.
Coordinate with RN to maintain HIPAA, OSHA, and State Regulation compliance with all aspects of the practice.
Oversee inventory and purchase of medical and office supplies.
Handled responsibility for processing vendor invoice payments and ensuring timely back deposits.
Communicated with patients with compassion while keeping medical information private.

Practice Manager

Keplr Vision- SanTan EyeCare

Phoenix, Arizona

05.2019 - 02.2022

Fostered superior patient care for an average of 200 patients per week.
Helped manage and implement Keplr Vision's new EHR system.
Completed thorough opening, closing, and shift change functions.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Led team meetings and one-on-one coaching sessions.
Directed recruitment, hiring, and training of new staff members.
Resolved customer complaints and issues promptly.
Clearly communicated management decisions for understanding and approval.
Assisted with patient exams, covering chief complaint, VA, lenometry, visual fields, applanation tonometry, refraction, and other exam-specific tasks.
Assisted customers in selecting eyeglass frames and lens treatments that suit their vision needs and lifestyle.
Adjusted, repaired, and replaced eyewear.
Educated customers on eyewear maintenance.

Director of Operations-Oculofacial Plastic Surgery

Barnet Delaney Perkins Eye Center

, Arizona

09.2012 - 05.2019

Played a pivotal role in the establishment and successful launch of the Oculofacial division at Barnet Delaney Perkins Eye Center.
Oversaw operations across 7 office locations and 3 ASCs.
Managed recruitment, training, disciplinary actions, and terminations of staff.
Primary contact for vendors and pharmaceutical representatives.
Set clear goals, expectations, and duties for employees.
Handled staffing requirements, employee schedules, and bonuses.
Conducted direct report performance evaluations.
Maintained a safe and hygienic work environment by enforcing procedures, rules, and regulations.
Enhanced customer satisfaction through the development of service improvement initiatives.
Represented the organization at industry events, conferences, and public meetings.
Providers Surgical First Assistant for cosmetic and non-cosmetic procedures, such as MOHS, facial injuries, and blepharoplasties. etc.
Assessed patients' needs to recommend suitable post-treatment skincare plans.
Provided education to employees and patients on skincare products and sales for procedures, including laser treatments, Botox, and fillers. etc.
Help conduct patient exams, including Chief Complaint, facial assessment, VA, VF for Ptosis, pupil reactions, and other relevant testing.

Lead Ophthalmic Technician/Oculoplastic Assist

Riverside Eye Center

East China, MI

05.2000 - 09.2012

Prepared patients and administered basic eye exam tests.
Utilized electronic medical records systems to enter patient data, improving clinic efficiency and record-keeping accuracy.
Conducted comprehensive patient histories, including visual acuity, refraction, lensometry, and keratometry measurements.
Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
Conducted visual field tests to detect abnormalities in peripheral vision.
Assisted ophthalmologists with minor office procedures and surgeries.
Sent patient prescriptions to pharmacies and scheduled future appointments.
Educated patients on eye health, including disease prevention, and the importance of regular eye exams.
Facilitated patient referrals to other healthcare professionals as needed.
Assisted patients with selecting eyeglass frames and lenses.
Administered and instructed patients on proper contact lens care, insertion, and removal.
Applied eye drops and medications as prescribed by the ophthalmologist.
Transferred knowledge by training ophthalmic assistants, technicians and interns.

Summary

Education

Diploma - Licensed Aesthetician

Surgical First Assist - Facial Plastic Surgery

Certification - Gemology

Certification- COA - Ophthalmology

Associate of Applied Science - Optometric Technology

Skills

Work Availability

Work History

Freelancer

District Manager

Practice Administrator

Practice Manager

Director of Operations-Oculofacial Plastic Surgery

Lead Ophthalmic Technician/Oculoplastic Assist

Timeline

Overview

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