Heather Mangold
Tucson,AZ
Summary
With 23+ years of experience in corrections, reentry, and treatment facilities, I bring extensive knowledge and expertise. Proven leadership abilities were instrumental in facilitating client reentry and rehabilitation, ensuring meticulous documentation and upholding strict confidentiality standards. A driven individual with a deep passion for helping others, possessing excellent communication and problem-solving skills. Unwavering commitment to providing the highest level of care to those in need. Skilled in conflict resolution, risk assessment, and crisis intervention, well-equipped to handle any challenges.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Behavioral Health Associate
Arcadia Health Care
04.2024 - Current
- Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients'' experiences.
- Respond to distressed patient in a non-threatening manner and attempt to understand the source of distress.
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
- Patient safety is addressed through required rounds completed timely. Patient room is clean and uncluttered. Observation may be assigned every 15 minutes, within reach of patient and/or 1:1 patient care.
Counselor
Dismas Charities
06.2021 - 01.2024
- Assisted residents in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated residents on available community resources, fostering a sense of empowerment and self sufficiency.
- Provide a safe, structured, supervised environment, as well as employment counseling, job placement, financial management assistance, and other programs and services
- Helped residents gradually rebuild their ties to the community and facilitate supervising ex-offenders' activities during this readjustment phase.
Community Reentry Specialist
Ohio Link Corrections and Treatment
12.2017 - 03.2020
- Monitored the safety & security of the facility.
- Conducted pat downs, urine &/or alco-sensor testing for all clients entering the facility.
- Observe & identify clients in unauthorized locations & communicate with case manager, program manager regarding appropriate corrective action
- Engage with clients on an ongoing basis, utilizing cognitive behavioral techniques & cognitive behavior change tools, participate in prosocial engagement & activities with clients; foster & promote healthy decision making for residents.
Resident Specialist
Northwest Community Corrections Center
07.2014 - 07.2015
- Enforced policies and safety standards through building and room rounds.
- Developed, implemented and monitored residential policies and procedures.
- Monitored resident behavior and responded to disciplinary issues in accordance with established policies.
- Reduced incidents of behavioral escalations through effective implementation of de-escalation techniques when necessary.
Correctional Officer
MTC/ Marana Community Correctional Treatment Facil
05.2008 - 10.2013
- Searched dorms of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Records Clerk
Geo Group Inc/ Lawton Correctional Facility
07.2007 - 05.2008
- Assisted with typing, data entry, and answering incoming calls as required.
- Conducted regular audits of records to ensure compliance with legal and regulatory requirements, maintaining organization's good standing.
- Maintained accuracy of records by verifying accuracy of data in records.
- Identified and resolved filing discrepancies.
Correctional Officer
MTC/ Marana Community Correctional Treatment Facil
03.2000 - 07.2007
- Managed high-risk situations with professionalism and composure, ensuring the safety of the public, staff, and inmates.
- Searched dorms of inmates to identify and confiscate contraband and other prohibited items.
- Booked new inmates into facility and processed inmates for release.
- Implemented rules and regulations to maintain order among inmates.
Education
High School Diploma -
Lake High School
Millbury, OH06.1995
Skills
- Documentation proficiency
- Mental Health Support
- Responsible
- Customer service
- Verbal and written communication
- Compassion
- Reading comprehension
- Good listening skills
- Microsoft Office
- Detail-oriented
- Leadership
- Substance Abuse Counseling
- Crisis Intervention
- Client Counseling
References
References available upon request
Certification
Handle with Care certification.
CPR certification.
ServSafe Food Handler certification
Additional Information
DPS Fingerprint Clearance Card.
Timeline
Behavioral Health Associate
Arcadia Health Care
04.2024 - Current
Counselor
Dismas Charities
06.2021 - 01.2024
Community Reentry Specialist
Ohio Link Corrections and Treatment
12.2017 - 03.2020
Resident Specialist
Northwest Community Corrections Center
07.2014 - 07.2015
Correctional Officer
MTC/ Marana Community Correctional Treatment Facil
05.2008 - 10.2013
Records Clerk
Geo Group Inc/ Lawton Correctional Facility
07.2007 - 05.2008
Correctional Officer
MTC/ Marana Community Correctional Treatment Facil
03.2000 - 07.2007
Handle with Care certification.
CPR certification.
ServSafe Food Handler certification
High School Diploma -
Lake High School
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