Heather Mangold

Provides a variety of customer service, administrative and clerical support for the Pima County Consolidated Justice Court.

Includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures.

Assist the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures.

• Provided counseling services to individuals reintegrating into society after incarceration.
• Developed personalized treatment plans to address client needs and goals.
• Coordinated with community resources to connect clients with essential services.
• Conducted assessments to identify client strengths and challenges in recovery.
• Documented client progress in compliance with organizational standards and regulations.
• Monitored clients' daily activities and responded appropriately when needed.

• Developed and implemented individualized counseling plans to meet the needs of diverse clients.
• Responsible for developing, coordinating, monitoring, evaluating, and documenting individual program planning according to each client's specific needs, including relevant program goals, referrals, and personal, family, and group counseling strategies.
• Responsible for guiding, monitoring, and documenting relevant aspects of resident movement, behavior, and progress.
• Maintained detailed records of client progress while adhering to confidentiality regulations.
• Responsible for communicating all relevant information to supervisory staff regarding the agency, the facility, and the resident.
• Responsible for the timely submission of resident release plans, home confinement plans, and termination letters.
• Responsible for complying with all agency policies and applicable procedures.
• Responsible for the timely use of the FreshStart Client Management System.
• Responsible for providing staff duty coverage as scheduled.
• Responsible for attending and participating in all meetings as required.
• Responsible for initiating and maintaining cooperative and effective liaison activities with supervising authorities, other agencies, community groups, and professional associations.
• During a work stoppage, the Counselor will work all hours necessary to staff the center.
• Performs all other work duties as may be assigned.

• Perform coverage duties at assigned facility.
• Conduct urine &/or alco-sensor testing for all clients entering the facility.
• Ensured the safety and security of all facility operations.
• Conduct outside perimeter checks.
• Observe & identify clients in unauthorized locations & communicate with case manager, program manager regarding appropriate corrective action.
• Document and report violations, hazards to the appropriate authority/designee.
• Monitor client telephone calls.
• Supervise facility internal and external clean-up & maintenance conducted by resident clients.
• Report property/facility malfunctions, needed repairs to appropriate maintenance staff.
• Engage with clients on an ongoing basis, utilizing cognitive behavioral techniques & cognitive behavior change tools (e.g., role playing, mirroring, reflecting), participate in prosocial engagement & activities with clients; foster & promote healthy decision making, positive & productive lifestyle perspective for resident clients.
• Maintain records of inventory & ensure designated areas are kept secure/locked.
• Dispense medication(s) to resident clients (i.e., not requiring Med-passing certification) as needed.
• Ensure clients receive meals when not present during schedule meal periods.
• Participate in mandatory staff meetings, brief incoming shift staff on client activities via pass-on logs.
• Assist with client intake procedures.
• Supervised residents within the SEARCH program, implemented policy and procedure, conducted health and welfare checks, conducted perimeter checks of the facility, conducted count, input resident group activity and sanctions into computer.