Kristin Martin

• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Assessed community needs and identified resources for social and community service programs.
• Researched best practices and developed strategies to improve program outcomes.
• Monitored program performance and outcomes for successful delivery of services.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Established and maintained relationships with key stakeholders.
• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Responded to crisis situations with calm and professional approach to optimize support.
• Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
• Utilized various outcome measures in order to evaluate the effectiveness of interventions and adjust treatment plans as necessary.
• Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
• Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
• Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
• Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.

Responsible for the Independent Living Department for Adults with Developmental Disabilities; oversee, guide, and manage 97 clients and 30 Staff.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Recruited, hired, and trained initial personnel.
• Assisted in recruiting, hiring and training of team members.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.