Heather Manning
Fort Myers
Summary
Accomplished Scrum Master experienced in leading cross-functional teams and supporting Agile delivery across diverse sectors. Facilitates Scrum ceremonies, removes impediments, and coaches teams to enhance collaboration and delivery performance. Expertise in stakeholder communication, business analysis, and process improvement drives team alignment and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Assistant
Center For Men's Health
Fort Myers
04.2023 - Current
- Maintained accurate patient records and updated information in electronic system (EMR)
- Coordinated scheduling and patient workflow across multiple clinic locations.
- Administered injections, medications, and treatments following physician guidelines.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Trained and onboarded new medical assistants improving operational efficiency and team consistency.
Scrum Master
Cloudopolous, LLC
Camas
03.2022 - 04.2023
- Facilitated daily stand-up meetings to enhance team communication and collaboration.
- Managed sprint planning and review sessions to ensure project alignment with goals.
- Coordinated backlog refinement sessions to prioritize user stories and tasks effectively.
- Supported cross-functional teams in adopting Agile practices and Scrum methodologies.
- Tracked sprint progress using Agile project management tools for visibility and transparency.
- Fostered a culture of continuous improvement through regular retrospectives and feedback sessions.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
- Provided business analysis support for project initiatives.
Medical Assistant
Center For Men's Health
Brandon
09.2014 - 02.2022
- Assisted physicians with patient care by taking vital signs, obtaining patient histories, and preparing patients for examinations, contributing to efficient patient management.
- Administered injections, medications, and treatments according to physician instructions.
- Managed patient flow by answering phones, scheduling appointments, and greeting visitors professionally, enhancing overall patient experience.
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system, ensuring compliance and accessibility.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Oversaw operations at multiple locations, ensuring consistency and efficiency across teams.
Senior General Manager
Taco Bell
Ft. Walton Beach
01.2002 - 09.2014
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Established and maintained operational standards for 4 locations.
- Worked diligently to resolve recurring complaints promoting loyalty and enhancing operations.
- Determined best methods to improve sales results by analyzing data trends and team performances tailored to each location.
- Held weekly meetings with store managers to identify techniques to overcome sales obstacles.
Education
Associate of Arts - Business Administration
University of Phoenix
Phoenix, AZ09-2017
Skills
- Stakeholder Collaboration
- Cross-functional leadership
- Data Analysis, Problem Solving, Program Coordination
- Agile Methodologies
- Scrum Framework
- Kanban
- Sprint Planning
- Retrospectives
- Azure Devops, Atlassian, JIRA, Confluence, MS Projects
- Agile Coaching
Certification
Certified Scrum Master (CSM)
Certified Product Owner
Certified Product Owner
Timeline
Medical Assistant
Center For Men's Health
04.2023 - Current
Scrum Master
Cloudopolous, LLC
03.2022 - 04.2023
Medical Assistant
Center For Men's Health
09.2014 - 02.2022
Senior General Manager
Taco Bell
01.2002 - 09.2014
Associate of Arts - Business Administration
University of Phoenix