Heather Mapula, SN
Odessa
Summary
Compassionate and dedicated new grad nurse with 15 years of in client care and one year of hands on patient care in a hospital setting. Skilled in building therapeutic relationships and providing client centered care. Eager to expand my clinical knowledge, while contributing to high quality outcomes. Seeking opportunities for professional growth, advancement, and development with in this health care facility.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
The Beauteous Bar
Odessa, TX
01.2022 - Current
- Provided personalized skincare consultations to assess individual client needs.
- Performed advanced facial treatments using industry-leading products and techniques.
- Educated clients on skincare regimens and product usage for optimal results.
- Streamlined appointment scheduling to enhance client flow and satisfaction.
- Implemented new treatment protocols that improved service efficiency and quality.
- Maintained compliance with health and safety regulations, ensuring a safe environment for clients and staff.
- Sterilized equipment for patient treatments.
- Educated patients on treatment options.
Answering Service Operator
Industrial Communications Inc.
Odessa, TX
08.2011 - 02.2021
- Managed high-volume incoming calls, ensuring prompt and professional customer service.
- Utilized advanced telecommunications systems to relay messages accurately and efficiently.
- Trained new operators on call handling procedures and company protocols.
- Relayed and transcribed written and verbal messages to personnel.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
Medical Assistant
Maria Cole’s FNP
Odessa, TX
03.2012 - 10.2012
- Supported clinical staff with routine procedures, enhancing patient flow and care delivery.
- Streamlined electronic health record processes, increasing data accuracy and accessibility for healthcare teams.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Associate Degree in Nursing -
Odessa College
12-2026
Aesthetician -
Ogle School
Fort Worth10-2021
Medical Assistant -
Kaplan College
Midland, TX05-2012
High School Diploma -
Paschal High School
Fort Worth, TX05-2007
Skills
- Patient assessment
- Medication administration
- Direct patient care
- Strong clinical judgment
- Infection control measures
- Compassion and empathy
- Customer communications
- Professionalism and courtesy
- Stress tolerance
- Multitasking and organization
- Sanitization
- Superior attention to detail
Certification
BLS certified through the American Heart association
Timeline
Licensed Esthetician
The Beauteous Bar
01.2022 - Current
Medical Assistant
Maria Cole’s FNP
03.2012 - 10.2012
Answering Service Operator
Industrial Communications Inc.
08.2011 - 02.2021
Associate Degree in Nursing -
Odessa College
Aesthetician -
Ogle School
Medical Assistant -
Kaplan College
High School Diploma -
Paschal High School