Summary
Overview
Work History
Education
Skills
Timeline
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HEATHER MARCY

Summary

Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. Trained in flight line operations and equipment operation. Goal-driven and skilled individual with experience in the aviation industry. Skilled and diverse experience in below-wing airline services.

Overview

11
11
years of professional experience

Work History

Ramp Agent/Cross Trained

Piedmont Airlines
12.2022 - Current
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.

Shift Manager

STARBUCKS COFFEE
11.2021 - 11.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Medical Assistant

CAL POLY HEALTH AND WELLBEING
09.2016 - 11.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Laboratory Assistant III/Medical Assistant

THE CORVALLIS CLINIC
07.2014 - 08.2016
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Obtained samples for testing following standard protocols.
  • Processed patient specimens according to priority and documented results.

Phlebotomist/Lab Assistant

FRESNO SURGICAL HOSPITAL
07.2012 - 06.2014
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.

Education

No Degree - Ramp Agent/Customer Service Agent Classes

American Airlines Ramp And CSA
Dallas, TX
02.2023

Phlebotomy Program -

Cuesta College
2007

Medical Assisting Program - Nursing prerequisites

Cuesta College
2007

Bachelor's Science - Family Consumer Science

Eastern New Mexico University
1995

Skills

  • Lavatory Service
  • Special Needs Travelers
  • Water Services
  • Sorting and Labeling
  • Towing Aircraft
  • Quality Control
  • Aircraft Greeting
  • Loading and Unloading
  • Pushback and Towing
  • Ramp Security
  • Cargo Handling
  • Customer Service

Timeline

Ramp Agent/Cross Trained

Piedmont Airlines
12.2022 - Current

Shift Manager

STARBUCKS COFFEE
11.2021 - 11.2022

Medical Assistant

CAL POLY HEALTH AND WELLBEING
09.2016 - 11.2021

Laboratory Assistant III/Medical Assistant

THE CORVALLIS CLINIC
07.2014 - 08.2016

Phlebotomist/Lab Assistant

FRESNO SURGICAL HOSPITAL
07.2012 - 06.2014

No Degree - Ramp Agent/Customer Service Agent Classes

American Airlines Ramp And CSA

Phlebotomy Program -

Cuesta College

Medical Assisting Program - Nursing prerequisites

Cuesta College

Bachelor's Science - Family Consumer Science

Eastern New Mexico University

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HEATHER MARCY