Summary
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Heather Reid

Murfreesboro,TN

Summary

I am an enthusiastic, empathetic, caring, supportive, non-judgemental Certified Addiction Recovery Coach (CAC) and Certified Professional Coach (CPC).

I have received my Certificate of Training as a Certified Peer Recovery Specialist (CPRS). I will receive full certification as a CPRS when 75 peer support hours have been completed.

I am currently taking classes for Master Certified Addiction Recovery Coach (MCAC). My last class is March 9, 2022 and then I will receive my full certification. I am also taking classes to obtain my certification in Wellness. This will provide me with the title of Certified Wellness Coach (CWC). I will receive this in April 2022.

I am talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse. All while maintaining proper boundaries and following the code of ethics.

Work History

Caregiver for Military Veteran

Personal Employer
Murfreesboro , TN
02.2021 - 03.2022
  • Assisted veteran in preparing forms and documents to present claims for benefits.
  • Visited individual in home.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Planned, prepared and served meals and snacks.
  • Ran errands for patient, including shopping, and picking up other necessities.
  • Accompanied client to medical appointments.
  • Helped client manage money, pay bills and shop for groceries or personal items.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Helped client set up and use telehealth appointments.

Recovery Coach

Journey Pure At The River
Murfreesboro, TN
07.2020 - 01.2021
  • Facilitated on-site activities, support groups and outings for patients.
  • Supervising clients throughout all scheduled activities (including but not limited to groups, 12 step meetings, chores, meal preparation, cleaning)
  • Working with clients who have mental health issues and substance abuse addiction.
  • Searched resident belongings prior to and during stays.
  • Taught clients how to complete basic household chores and prepare food.
  • Charted on each patient daily
  • Shift and Group Notes on each patient daily.
  • Applied interventions when necessary, including clients wanting to leave against treatment advice (ATA).
  • Collected urine samples to test for substance use.
  • Transported patients in company vehicle.
  • Led Recovery Based group sessions.
  • Maintaining boundaries between myself and patients.
  • Gathered information about useful resources for patients to utilize after leaving treatment.

Warrants and Records Clerk

Rutherford County Sheriff's Office
Murfreesboro, TN
08.2008 - 05.2020
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security
  • Kept accurate records of incoming and outgoing criminal warrants, civil warrants,confidential documents, and maintained accurate records for potential discrepancies
  • Provided clerical support to numerous employees and other law enforcement agencies by communicating in-person, via phone, email, etc
  • Trained new employees to perform all job duties as assigned
  • Accurate data entry of criminal and civil warrants, citations, expartes, and orders of protection
  • Customer service to include defusing emotional, stressed, and hostile family members, former inmates, and the general public in the lobby
  • Court ordered expungements
  • Court ordered recalls of criminal and civil warrants to prevent false arrests
  • Using my own judgement with problem solving
  • Receiving and receipting cash bonds
  • Sex Offender Registry
  • Handling confidential documents
  • Using the company vehicle to deliver and pick up criminal and civil warrants, along with other sensitive documents to the Courthouse, Mayor's office, Finance, DA's Office, Human Resources, etc

Education

Certified Professional Coach (CPC) - Professional Coaching

World Coach Institute
09.2021

Certified Addiction Recovery Coach (CAC) - Substance Abuse Addiction Recovery

World Coach Institute
12.2021

Master Certified Addiction Recovery Coach (MCAC) - Addiction Recovery

World Coach Institute

Certified Peer Recovery Specialist (CPRS) - Peer Support, Addiction Recovery

TN Department of Mental Health & Substance Abuse
Tennessee
03.2022

Certified Wellness Coach (CWC) - Wellness

World Coach Institute

GED -

Riverdale High School
Murfreesboro, TN
01.2007

Skills

  • Strong Listening Skills
  • Handling Confidential Information
  • Empathetic Towards Others
  • Strong Ethics
  • Ability to Learn New Things Quickly
  • Clerical Experience
  • Computer Skills
  • Office Experience
  • Attention to Detail
  • Dependable
  • Hard-working
  • Filing and Organization
  • Problem Resolution
  • Strong Verbal and Written Communication Skills
  • Friendly and Positive Attitude
  • Familiar with Narcotics Anonymous and Alcoholics Anonymous and 12-Step Programs
  • Data Entry
  • Typing Skills
  • Phone Etiquette
  • Honesty
  • Multi-tasking Abilities
  • Cash Handling
  • Law Enforcement Experience
  • Recovery and rehabilitation
  • Problem resolution
  • Goal Setting
  • Group Instruction
  • Project organization
  • Process improvement
  • Organization and Time management
  • Specimen testing for Drug Tests
  • Providing community referrals
  • Self-Motivated
  • Individualized Coaching
  • Decision Making
  • Stress Tolerance

Certification


  • CPR & AED Certification: Basic Life Support Provider Issued July 28, 2020 Training Center: GoRescue Brands, Inc. d/b/a Trio Safety CPR + AED
  • “Hostile Encounters and Domestic Violence: The Two Most Common Forms of Workplace Violence” Certificate of Completion of Training Received October 28, 2020
  • “Sexual Harassment for Employees” Certificate of Completion of Training Received October 13, 2020
  • “Cultural Competence” Certificate of Completion of Training Issued October 12, 2020
  • “Bloodborne Pathogens” Certificate of Completion of Training Received October 12, 2020
  • “Infection Control: Essential Principles” Certificate of Completion of Training Received October 14, 2020
  • “Hand Hygiene: The Basics” Certificate of Completion of Training Received October 12, 2020
  • "Managing Police Records" Certificate of Completion Presented by PRI Management Group Received May 15, 2019
  • Tennessee Bureau of Investigation Introduction to TIBRS Data Collection Received October 2010
  • Criminal Justice Information Systems Security & Awareness Training Course Query Recertification Valid April 2020-April 2022
  • Criminal Justice Information System Security & Awareness Training Course Recertification Valid April 2018-April 2020
  • Criminal Justice Information System Security & Awareness Training Course Valid April 2016-April 2018

Additional Information

  • Class F Endorsement
  • CPR Certified

Timeline

Caregiver for Military Veteran

Personal Employer
02.2021 - 03.2022

Recovery Coach

Journey Pure At The River
07.2020 - 01.2021

Warrants and Records Clerk

Rutherford County Sheriff's Office
08.2008 - 05.2020

Certified Professional Coach (CPC) - Professional Coaching

World Coach Institute

Certified Addiction Recovery Coach (CAC) - Substance Abuse Addiction Recovery

World Coach Institute

Master Certified Addiction Recovery Coach (MCAC) - Addiction Recovery

World Coach Institute

Certified Peer Recovery Specialist (CPRS) - Peer Support, Addiction Recovery

TN Department of Mental Health & Substance Abuse

Certified Wellness Coach (CWC) - Wellness

World Coach Institute

GED -

Riverdale High School

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Heather Reid