Heather Marshall
Erwin,TN
Summary
Accomplished LPN with a proven track record at ETSU Genetics, enhancing patient care through clinical judgment and compassionate support. Excelled in vital signs monitoring,patient charting, and patient communication,significantly improving patient experience. Demonstrated adaptability and empathy, fostering trust with patients.
Overview
14
14
years of professional experience
Work History
LPN Office Nurse
ETSU Genetics
06.2017 - Current
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Obtained patient vital signs, medication history, and medication allergies.
- Assisted with scheduling appointments in office and outpatient procedures.
- Obtain prior authorizations for medications and procedures.
- Documented accurate and complete patient information to address patient problems.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Notified patients of lab results.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Triaged incoming patient calls.
- Registered and scheduled patients.
- Assisted with obtaining patient and patient family history before appointments.
LPN Office Nurse
Johnson City Pediatrics
12.2015 - 06.2017
- Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
- Obtained patient vitals, medication history, and allergies.
- Administered vaccinations.
- Obtained prior authorizations as needed.
- Nurse triage calls.
LPN Office Nurse
ETSU Pediatrics
05.2013 - 12.2015
- Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Obtained vital signs, medication history, and allergies.
- Administered vaccinations.
- Obtained prior authorizations as needed.
- Assisted with nurse triage calls.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
CNA
Pine Oaks Assisted Living
06.2011 - 05.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA, Float Pool
Mountain States Health Alliance
06.2010 - 06.2011
- Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
- Enhanced the overall well-being of patients through assisting with personal hygiene tasks and grooming.
- Supported continuity of care by effectively communicating patient updates during shift handoffs with fellow CNAs and nursing staff members.
Education
Licensed Practical Nurse - Nursing
Tennessee Technology Center
Elizabethton, TN04.2013
Skills
- Clinical judgment
- Vital signs monitoring
- HIPAA Compliance
- Immunization Administration
- Nursing Documentation
- Direct Patient Care
- Appointment Scheduling
- Compassion and Empathy
- Incoming Call Reception
- Patient support
- Attention to Detail
- Responsible and Dependable
- Patient Charting
References
Jennifer Carver, FNP 423-483-7454
Stefanie Yoon, FNP 864-590-8722
Amber Hall, LPN 423-647-3479
Nikki Miller , RMA 423-220-7461
Flossie Hamilton, Retired 423-418-0188
Timeline
LPN Office Nurse
ETSU Genetics
06.2017 - Current
LPN Office Nurse
Johnson City Pediatrics
12.2015 - 06.2017
LPN Office Nurse
ETSU Pediatrics
05.2013 - 12.2015
CNA
Pine Oaks Assisted Living
06.2011 - 05.2013
CNA, Float Pool
Mountain States Health Alliance
06.2010 - 06.2011
Licensed Practical Nurse - Nursing
Tennessee Technology Center
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