Heather Martinez
China,ME
Summary
Knowledgeable Cosmetic Beauty Advisor with 20 years of experience in diverse luxury retail environments. Educates clients on application of products depending on skin colors and types. Adheres to store policies, procedures and regulations with focus on service excellence.
Overview
3
3
years of professional experience
Work History
Cosmetic Beauty Advisor
Estee Lauder
01.2021 - Current
- As Cosmetics Sales Representative, responsible for promoting and selling range of cosmetic products and Brands to customers, providing exceptional customer service, and achieving sales targets.
- My role requires deep understanding of the cosmetics industry and brands, ability to build and maintain strong customer relationships, and drive to exceed sales goals.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Arrange merchandise to present visually appealing displays and attract clientele.
- Help achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Provide a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Offer make-up tips and popular tutorials in alignment with latest trends.
Acting Assistant Manager
Estee Lauder Companie
04.2024 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Some College (No Degree) - English Literature
University of Utah
Salt Lake City, UTHigh School Diploma -
Highland High School
Salt Lake City, UT06.1989
Skills
- Inventory control procedures
- Merchandising expertise
- Product promotion
- Skin Care Expertise
- Personalized recommendations
- Color Matching
- Brand Awareness
- Makeup Application
- Upselling strategies
- Cross-Selling Products
- Promotional Events
- Industry Trends
- Customer Service
- Retail experience
Timeline
Acting Assistant Manager
Estee Lauder Companie
04.2024 - 05.2024
Cosmetic Beauty Advisor
Estee Lauder
01.2021 - Current
Some College (No Degree) - English Literature
University of Utah
High School Diploma -
Highland High School
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