Heather Mayhew
Bennington,VT
Summary
Compassionate Mental Health Support Worker dedicated to client wellbeing through effective crisis intervention and tailored treatment plans. Skilled in collaborating with multidisciplinary teams, ensuring emotional stability, and maintaining confidentiality. Committed to enhancing client resilience and delivering exceptional support.
Overview
8
8
years of professional experience
Work History
Mental Health Support Worker
United Counseling Services
Bennington, Vermont
06.2026 - Current
- Provided compassionate support to clients in crisis, ensuring emotional stability.
- Implemented coping strategies and skill-building activities to enhance client resilience.
- Collaborated with multidisciplinary teams to create personalized treatment plans effectively.
- Documented client progress and concerns in case management software to ensure comprehensive support.
- Educated families on mental health resources and support options to empower client care.
- Ensured confidentiality in client interactions to protect sensitive information. and adhered to ethical standards in all interactions.
- Assisted clients with daily living activities, enhancing independence through effective meal planning and budgeting.
- Observed safety protocols while working with individuals in crisis situations.
Coffee Assistant
Jenna Tatro Memorial Fund
06.2024 - Current
- Managed line flow and crowd dynamics to ensure efficient service delivery.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Notified management of supply shortages, ensuring timely restocking and uninterrupted service.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Consistently attended shifts on time, contributing to reliable team operations.
Environmental Services Housekeeper
Copley Hospital
Morrisville, Vermont
09.2025 - 04.2026
- Maintained cleanliness and sanitation in patient rooms, bathrooms, and common areas.
- Operated cleaning equipment, including floor buffers and vacuum cleaners, to ensure efficiency.
- Disposed of waste and hazardous materials per hospital protocols to ensure safety.
- Restocked linens, toiletries, and cleaning products to ensure uninterrupted service delivery.
- Collaborated with nursing staff to expedite room turnover, enhancing patient readiness and satisfaction.
- Followed safety procedures to minimize risks during cleaning operations.
- Trained new staff on cleaning techniques and protocols to maintain high standards of cleanliness and safety.
- Reported maintenance issues promptly to uphold a safe and clean environment.
Private Caregiver
Several Families
01.2021 - 01.2024
- Maintained clean, safe, and well-organized patient environment.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to enhance self-esteem and promote overall wellness.
- Provided mobility support to ensure safe navigation for patients in personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with emotional and physical activities to improve quality of life and address individual needs.
- Cultivated supportive connections with clients to foster trust and enhance engagement. with clients to deliver emotional support and companionship.
LPN Team Lead
Genisis Health Care
01.2019 - 01.2020
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Documented vitals and medical histories in patient charts and communicated critical patient information to physicians and nursing staff to ensure care continuity.
- Provided diagnosis information, treatment options, disease management strategies, and wound care advice to patients and caregivers to enhance understanding and compliance.
- Developed and implemented individualized patient care plans to address specific needs and improve overall patient outcomes.
- Provided patient education on health care issues and prescribed medications.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
Education
LPN - Nursing
Vermont Technical School
Randolph, VT06-2009
High School Diploma -
Mount Anthony Union High School
Bennington, VT06-2003
Skills
- Cleaning and sanitizing expertise
- Product upselling strategies
- Team leadership
- Organizational skills
- Attention to detail
- Cross-functional collaboration
- Information retention
- Client service excellence
- Active listening
- Crisis intervention techniques
- Mental health education
- Treatment planning and case management
- Patient advocacy
- Safety protocols adherence
- Conflict resolution skills
- Communication proficiency
- Peer support facilitation
- De-escalation techniques mastery
- Substance abuse counseling expertise
- Relapse prevention strategies
- Medication monitoring practices
- Anger management techniques
Timeline
Mental Health Support Worker
United Counseling Services
06.2026 - Current
Environmental Services Housekeeper
Copley Hospital
09.2025 - 04.2026
Coffee Assistant
Jenna Tatro Memorial Fund
06.2024 - Current
Private Caregiver
Several Families
01.2021 - 01.2024
LPN Team Lead
Genisis Health Care
01.2019 - 01.2020
LPN - Nursing
Vermont Technical School
High School Diploma -
Mount Anthony Union High School