Heather McCall
Clay Center,KS
Summary
Dynamic professional with a proven track record in team leadership and efficiency enhancement. Demonstrates exceptional communication and problem-solving abilities, ensuring top-notch customer service and workplace excellence. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Trainer/Cleaner
Epic Property Management
2022.09 - 2023.12
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed job-specific competencies and performance standards.
- Trained and mentored 5 new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Coach
Home Depot Distribution
2021.02 - 2022.05
- Delivered proper material to production lines.
- Supervised production workers to determine problematic areas and implement solutions for optimized production.
- Managed team workload to reach production targets.
- Established clear priorities and production quality standards.
- Inspected products and worker progress throughout production.
- Loaded and unloaded items from production line.
- Handled production picking, packing and shipping orders.
- Reassembled production lines to restore production with minimal downtime.
Hospitality Team Member
Stormont Vail Hospital
2020.01 - 2021.01
- Excellent communication skills, both verbal and written.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Education
BBA - Business Administration And Management
Baker University
Baldwin City, KS05.2025
Skills
- Excellent oral and written communication
- Customer Service
- Cash Handling
- Customer Service Management
- Problem-Solving
- Adaptability and Flexibility
- Time Management
- Administrative Skills
- Time management abilities
- Coaching and Mentoring
- Professionalism
- Multitasking
- Computer Skills
Timeline
Trainer/Cleaner
Epic Property Management
2022.09 - 2023.12
Coach
Home Depot Distribution
2021.02 - 2022.05
Hospitality Team Member
Stormont Vail Hospital
2020.01 - 2021.01
BBA - Business Administration And Management
Baker University
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