Heather McClone
Green Bay,WI
Summary
Organized and dependable team player successful at managing multiple priorities with positive attitude. Strong organizational and problem-solving skills with the ability to handle multiple projects simultaneously with attention to detail. Maintained a fun, safe, and energetic atmosphere to patrons and employees with crowd control for safety of all involved.
Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Team builder and clear communicator with strong problem solving and planning skills.
Overview
4
4
years of professional experience
Work History
Marketing Manager
Al's Hamburger, The Nines, Kittners Pub, Stir-Ups
01.2020 - Current
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Scheduled meetings with businesses to generate budgets and marketing plans.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Conducted market research to identify new opportunities and target markets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Created and managed social media campaigns to increase brand engagement.
Bar Manager
The Nines, Kittners Pub, Stir-Ups, The Rabbit Hole
01.2019 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed fun and energetic atmosphere for all patrons.
- Managed crowd control under variety of circumstances to ensure safety of all patrons and fellow employees.
- Preformed quick responsive decision making and problem-solving skills.
- Completed leadership roles as role model to the company during training sessions with fellow employees.
- Closed out cash register and prepared cashier report at close of business.
- Maintained cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Bachelor of Science - Education
University of Wisconsin - Green Bay
Green Bay, WI05.2019
No Degree - General Education Courses
Northeast Wisconsin Technical College
Green Bay, WI2014
Skills
- Clear and Effective Communication
- Organizational Abilities
- Energetic and Outgoing
- Teamwork and Professionalism
- Complex Problem-Solving
- Interactive Media
- Positive Interactions
- Ability to Be Flexible
- Team Training
- Good Conversationalist
- Crowd Control
- Health Code Compliance
- Ordering Procedures
- Customer Service
Timeline
Marketing Manager
Al's Hamburger, The Nines, Kittners Pub, Stir-Ups
01.2020 - Current
Bar Manager
The Nines, Kittners Pub, Stir-Ups, The Rabbit Hole
01.2019 - Current
Bachelor of Science - Education
University of Wisconsin - Green Bay
No Degree - General Education Courses
Northeast Wisconsin Technical College
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