Heather McCulloch
Summary
Senior leader who creates order from chaos, balancing the strategic and tactical to function as universal translator of customer, business, and technology needs. Leverages depth and breadth of experience to lead teams, ensure delivery, streamline processes, and apply systems-thinking expertise to uncover and solve complex challenges. Deep global perspective and experience working with over 100 countries and cultures, with varied customers from C suites, engineering, sales, and factory workers.
Overview
13
13
years of professional experience
Work History
Director, Portfolio Management, Cybersecurity & Critical Tech Risk
NIKE
Beaverton, OR
05.2021 - 05.2024
- Company Overview: A new division within Nike Global Technology was created to address market demand for innovative technologies
- Partnered with leaders across global technology, privacy, legal, finance, and business units on portfolio roadmap and governance of Nike’s most critical technology and cybersecurity risks
- Established first Portfolio Management Center of Excellence (COE) to standardize ways of working across Nike
- Elected to Nike Sustainability Club leadership team as US World Headquarters leader of Connectivity pillar
- A new division within Nike Global Technology was created to address market demand for innovative technologies
Senior Portfolio Manager, Global Technology
T-MOBILE (via Covestic)
Remote
08.2020 - 03.2021
- Company Overview: The merger of T-Mobile and Sprint created increased focus on product prioritization, development, integration, and sunsetting to address combined B2C market
- Managed privacy / security / compliance, device and supply chain, and back-office product portfolios, guiding project teams through concept, assessment, requirements, build, and delivery stages utilizing Agile software development best practices
- Coached legacy Sprint project teams on T-Mobile process methodologies and tools, incorporating feedback into PMO process improvements, documentation, and communications
- Eliminated 20+ hours per week in status reporting process by partnering with analytics team to optimize existing data sources, eradicating need for twice weekly manual data manipulation
- The merger of T-Mobile and Sprint created increased focus on product prioritization, development, integration, and sunsetting to address combined B2C market
Senior Consultant, Privacy & Security
LULULEMON (via AIM)
Seattle, WA
07.2019 - 11.2019
- Company Overview: New data privacy laws and increased cyber threats required a comprehensive audit of Lululemon’s global operations
- Led team in quick turnaround discovery effort to assess current state (as-is) of enterprise application portfolio and develop roadmap for future compliance
- Built future-state (to-be) roadmap and Power BI dashboards outlining high-risk areas and quick wins, and presented multi-year budget, schedule, resource, and architecture plan to CIO and global leadership team
- Consolidated multiple disparate sources of application inventory and ownership into single source of truth, handing off findings for future inclusion in license and contract management system
- New data privacy laws and increased cyber threats required a comprehensive audit of Lululemon’s global operations
Senior Product & Program Manager, Next-Generation Radio
COMPANY CONFIDENTIAL
Seattle, WA
05.2018 - 06.2019
- Company Overview: A leading provider of B2B wireless solutions, data management software, and railway radio hardware for over 40 years, the current generation of products were approaching obsolescence and needed replacing
- Initiated and facilitated integrated working groups, empowering engineering teams to bust silos and be collaborative, resulting in increased transparency and resolution of product development backlog items
- Developed and managed budget, schedule, resources, risks, and communications for hardware, software, and firmware phase 1 prototype utilizing SAFe, Scrum, and Kanban
- Architected and deployed CA Clarity portfolio management solution aligned to PMO standards, trained teams on portfolio management best practices, and mentored junior project managers
- A leading provider of B2B wireless solutions, data management software, and railway radio hardware for over 40 years, the current generation of products were approaching obsolescence and needed replacing
Senior Consulting Manager, Digital Aviation
THE BOEING COMPANY
Seattle, WA
10.2011 - 12.2017
- Company Overview: Increased customer demand for integrated software suites and new data management technologies led to the formation of Digital Aviation, a global organization combining 6 subsidiary product suites
- Executed strategy and operations for completely new line of business, addressing comprehensive digital transformation change management
- Beat margins and operating earnings targets by +50% by tapping into existing company experts and recruiting the most knowledgeable specialists in the aerospace industry
- Initiated transition of existing sales tool to integrated Salesforce / MS Dynamics platforms and introduced formal voice of the customer survey program, setting standard for global sales teams to follow
- Partnered with functional groups to develop cost and time-savings models for recruiting, contracts, and revenue recognition, optimizing market capture and customer experience for professional services team and creating cost and time-saving startup roadmap for other new lines of business within Boeing
- Increased customer demand for integrated software suites and new data management technologies led to the formation of Digital Aviation, a global organization combining 6 subsidiary product suites
Senior Product & Program Manager, Innovation Center (Concurrent Role)
THE BOEING COMPANY
Seattle, WA
08.2013 - 12.2015
- Company Overview: Being able to show (not tell) customers your new integrated digital solution suite led to the discovery of a relic from virtual warfare past, an unused immersive 50-foot screen theater, research lab, and simulated operations center
- Drove installation and development of 100+ software, hardware, artificial intelligence (A)I, and analytics products into customer-facing facility utilizing over 200 in-house and outside technology and business resources
- Conducted interactive workshops with over 50 global aerospace customers, playing out deterministic and non-deterministic scenarios to identify opportunities for product sales and professional services solutions
- Acted as Product Manager, leading team in development and launch of digital transformation software application to survey customers on as-is and desired digital maturity, identify KPIs, develop to-be roadmaps for technology and process improvements, and provide suggestions for business solutions
- Being able to show (not tell) customers your new integrated digital solution suite led to the discovery of a relic from virtual warfare past, an unused immersive 50-foot screen theater, research lab, and simulated operations center
Education
Bachelor of Arts (BA) - Political Science
University of Southern California
Advanced Project Management (SCPM) -
Stanford University
Technical Project Management -
Stevens Institute of Technology
Change Management Practitioner -
Prosci Inc.
Practical Product Management -
Pragmatic Marketing
Lean Six Sigma Black Belt (CSSBB) -
ExpertRating
Genuine Leadership -
AchieveGlobal
Skills
- Project & Product Portfolio Management
- Business Process Improvement & Optimization
- Change Management & People Coaching
- Strategic, Investment, & Resource Planning
- Systems Thinking & Lean Six Sigma
- Digital Transformation & Innovation
- Operations & Performance Management
- Team & Cross Functional Leadership
- Agile, SAFe, & Waterfall Methodologies
- Governance, Risk, and Regulatory Compliance
Technicaltools
- Salesforce
- MS Dynamics CRM
- Aha!
- Smartsheet
- Planisware
- Rally (CA Agile Central)
- Clarity
- Miro
- Mural
- Trello
- Apptio
- Lucidchart
- Workday
- Jira
- Confluence
Timeline
Director, Portfolio Management, Cybersecurity & Critical Tech Risk
NIKE
05.2021 - 05.2024
Senior Portfolio Manager, Global Technology
T-MOBILE (via Covestic)
08.2020 - 03.2021
Senior Consultant, Privacy & Security
LULULEMON (via AIM)
07.2019 - 11.2019
Senior Product & Program Manager, Next-Generation Radio
COMPANY CONFIDENTIAL
05.2018 - 06.2019
Senior Product & Program Manager, Innovation Center (Concurrent Role)
THE BOEING COMPANY
08.2013 - 12.2015
Senior Consulting Manager, Digital Aviation
THE BOEING COMPANY
10.2011 - 12.2017
Bachelor of Arts (BA) - Political Science
University of Southern California
Advanced Project Management (SCPM) -
Stanford University
Technical Project Management -
Stevens Institute of Technology
Change Management Practitioner -
Prosci Inc.
Practical Product Management -
Pragmatic Marketing
Lean Six Sigma Black Belt (CSSBB) -
ExpertRating
Genuine Leadership -
AchieveGlobal
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