Heather McDonell
Monroe,LA
Summary
Customer-Focused Professional experienced in management and service. Delivered welcoming guest experiences through effective multitasking and attentive service in fast-paced environments. Committed to enhancing client satisfaction and operational efficiency.
Overview
28
28
years of professional experience
Work History
Insurance Agent
Primerica
Fort Worth, TX
06.2026 - Current
- Assisted clients in understanding insurance products and selecting appropriate coverage.
- Analyzed client needs to provide tailored financial solutions and recommendations.
- Conducted regular client follow-ups to maintain relationships and address inquiries.
Car Salesperson
Fort Worth Nissan
Fort Worth, TX
08.2025 - 06.2026
- Guided customers in selecting vehicles tailored to their needs and preferences, fostering long-term relationships.
- Showcased vehicle features and specifications during test drives, improving customer understanding.
- Negotiated competitive pricing and financing options, enhancing buyer satisfaction.
Smart Pro
Vivint, Inc
Utah, UT
04.2022 - 08.2025
- Configured firewalls, routers, switches, and wireless access points to enhance data security and maintain network integrity.
- Repaired malfunctioning devices to restore proper functionality. to ensure they operated correctly.
- Restored full functionality of devices through effective repairs, ensuring minimal downtime for users.
Server
Ki Mexico
Shreveport, Louisiana
03.2021 - 08.2021
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Coordinated food and beverage orders to ensure timely and accurate service for guests.
- Ensured cleanliness and organization of dining areas and service stations to create a welcoming atmosphere.
RV sales
Camping World
Shreveport, Louisiana
06.2019 - 09.2019
- Leveraged advanced product knowledge to enhance customer engagement and drive sales of RV trailers and motorhomes.
- Demonstrated knowledge of store products and services to increase sales opportunities.
Professional Residential Cleaner
Self-employed
Louisiana, LA
01.1999 - 02.2018
- Dusted furniture, fixtures, baseboards, and window sills to uphold cleanliness standards.
- Thoroughly cleaned light fixtures and ceiling fans to improve brightness and appearance.
- Cleaned light fixtures and ceiling fans to enhance brightness and maintain a tidy atmosphere.
- Waxed and polished wood furnishings to enhance appearance and extend lifespan.
- Waxed and polished wood furnishings to restore faded appearance.
Customer Service Manager
Gap
Shreveport, Louisiana
09.2011 - 06.2012
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Cultivated strong customer relationships through exceptional service and effective communication.
- Identified and escalated potential problems to facilitate timely resolution.
Store Manager
Carter’s Children’s Clothing
Bossier City, Louisiana
05.2010 - 08.2011
- Monitored employee performance, identified gaps, and implemented corrective actions to enhance team effectiveness.
- Created weekly work schedules for store personnel to ensure adequate coverage and operational efficiency.
- Managed inventory tracking and physical counts, resulting in reduced stock discrepancies.
Education
Bachelors degree - sociology
Northwestern State University
Natchitoches, LouisianaSkills
- Licensed insurance agent
- Experienced server
- Sales planning
- Customer relations
- Sales-driven mindset
- Client-focused approach
Timeline
Insurance Agent
Primerica
06.2026 - Current
Car Salesperson
Fort Worth Nissan
08.2025 - 06.2026
Smart Pro
Vivint, Inc
04.2022 - 08.2025
Server
Ki Mexico
03.2021 - 08.2021
RV sales
Camping World
06.2019 - 09.2019
Customer Service Manager
Gap
09.2011 - 06.2012
Store Manager
Carter’s Children’s Clothing
05.2010 - 08.2011
Professional Residential Cleaner
Self-employed
01.1999 - 02.2018
Bachelors degree - sociology
Northwestern State University