Heather McKelroy
Jennings,LA
Overview
9
9
years of professional experience
Work History
Mill Operator & SQF Practitioner
Southwest Louisiana Rail Facility
Iowa, Louisiana
09.2022 - 11.2024
- Monitored equipment performance and conducted routine maintenance tasks.
- Collaborated with team members to optimize workflow efficiency.
- Recorded production data accurately for tracking purposes.
- Troubleshot minor equipment issues to minimize downtime.
- Cleaned work areas, machines, and equipment regularly to ensure a safe working environment.
- Monitored operating milling machinery, reviewed outputs, took samples and adjusted components to verify high-quality end product.
- Maneuvered turning hand wheels of automatic feeding mechanisms to mill workpieces to specifications.
- Completed day-to-day duties accurately and efficiently.
Senior Universal Banker
Home Bank
Welsh, Louisiana
02.2016 - 09.2023
- Assisted customers with banking transactions and account inquiries.
- Educated clients about financial products and services available.
- Processed loan applications and conducted credit assessments.
- Resolved customer complaints and provided effective solutions promptly.
- Managed cash flow and ensured compliance with banking regulations.
- Developed relationships with customers by providing personalized advice on their finances.
- Processed deposits and withdrawals in a timely manner while adhering to banking regulations.
- Assisted customers with loan applications and other financial services, such as setting up bank accounts, transferring funds, and opening certificates of deposit.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Collaborated with team members to enhance branch operations efficiency.
- Resolved customer complaints efficiently and professionally.
- Participated in community outreach events aimed at educating people about personal finance topics.
- Tracked performance metrics such as number of accounts opened per month or rate of return on investments.
Education
High School Diploma -
Jennings High School
Jennings, LA05-2003
Skills
- Banking operations
- Self motivated
- Cross-selling products
- Equipment monitoring
- Troubleshooting
Timeline
Mill Operator & SQF Practitioner
Southwest Louisiana Rail Facility
09.2022 - 11.2024
Senior Universal Banker
Home Bank
02.2016 - 09.2023
High School Diploma -
Jennings High School
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