Scott Borgman
Saranac,MI
Summary
Quality Assurance and Operations professional with extensive experience in food safety, SQF compliance, GMP/HACCP systems, retail leadership, and multi-location management. Proven ability to lead teams, improve processes, ensure regulatory compliance, and drive operational performance across manufacturing and retail environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SQF Practitioner / Quality Assurance Supervisor
Herbruck's Poultry Ranch
Saranac, MI
11.2023 - 03.2026
- Led QA operations ensuring SQF and regulatory compliance
- Managed and trained QA staff to improve consistency and performance
- Developed and maintained food safety and quality systems
- Conducted internal audits and supported external audits
- Investigated quality issues and implemented corrective actions
- Maintained traceability and compliance documentation
Quality Assurance Technician
Herbruck's Poultry Ranch
Saranac, MI
03.2022 - 11.2023
- Performed inspections to ensure product quality and compliance
- Monitored production processes for defects and inconsistencies
- Recorded Critical Control Point data for regulatory reporting
- Assisted in corrective actions and issue resolution
- Maintained sanitation and food safety standards
Brand Ambassador (AT&T)
The Retail Outsource
10.2018 - 03.2022
- Represented AT&T across retail locations in Western Michigan and Northern Indiana
- Engaged customers to identify needs and recommend solutions
- Consistently met or exceeded sales targets
- Built strong customer relationships and brand loyalty
- Supported product education and promotional campaigns
Operations Manager (Eastern & Western Michigan Markets)
TCC
04.2015 - 01.2017
- Managed multi-location retail operations across Michigan markets
- Oversaw staffing, performance, and KPIs
- Improved operational efficiency and sales performance
- Trained and developed retail teams
- Ensured compliance with corporate policies
Store Manager
TCC
Ionia, MI
08.2006 - 04.2015
- Managed daily store operations, staffing, and inventory
- Led hiring, training, and team development
- Consistently met sales and revenue goals
- Handled customer escalations and service issues
- Maintained store performance and operational standards
Education
Western Michigan University
Kalamazoo, MIundefined
Kalamazoo Valley Community College
Kalamazoo, MISkills
- SQF, GMP & HACCP Compliance
- Internal & External Auditing
- Food Safety & Regulatory Compliance
- Root Cause Analysis & CAPA
- Quality Inspections & Documentation
- Team Leadership & Training
- Multi-Location Operations Management
- Retail Sales & Performance Management
- Process Improvement
- KPI Tracking & Operational Efficiency
- Build and maintain Food Safety Culture
Certification
- GMP (Good Manufacturing Practices)
- HACCP Basic Certification
- HACCP Advanced Certification
- Internal Auditing Certification
- Food Fraud / Food Defense Certification
- SQF Practitioner Certification
- PCQI
Timeline
SQF Practitioner / Quality Assurance Supervisor
Herbruck's Poultry Ranch
11.2023 - 03.2026
Quality Assurance Technician
Herbruck's Poultry Ranch
03.2022 - 11.2023
Brand Ambassador (AT&T)
The Retail Outsource
10.2018 - 03.2022
Operations Manager (Eastern & Western Michigan Markets)
TCC
04.2015 - 01.2017
Store Manager
TCC
08.2006 - 04.2015
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Kalamazoo Valley Community College
Western Michigan University