Summary
Overview
Work History
Education
Skills
Certification
Salesforce Projects
Timeline
Generic

Heather McLemore

San Tan Valley,AZ

Summary

Seasoned Salesforce Administrator with over a decade of experience, adept at designing and implementing customized solutions, including flows, to drive operational efficiency and enhance team productivity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Project Specialist II

West Shore Home
10.2023 - Current
  • Streamlined operations and improved efficiency by designing and implementing Salesforce flows, enhancing processes across all teams, resulting in improved workflows and greater productivity
  • Empowered teams by conducting Salesforce configuration tasks, including reporting and object configuration, equipping teams with tailored tools for optimized performance
  • Boosted project readiness by providing comprehensive training and documentation for projects, ensuring seamless adoption and utilization of new processes
  • Ensured seamless implementation by coordinating end-user testing, facilitating smooth transitions and minimizing disruptions to operations
  • Spearheaded automation initiatives, including flow creation, to address various challenges and drive process improvements, leading to increased efficiency and reduced manual effort

Salesforce Administrator

Savvas Learning (fka Pearson)
07.2011 - 09.2023
  • Significantly improved operational efficiency and team collaboration by developing and deploying Salesforce flows to address business needs
  • Ensured system integrity by performing object configuration, security, and user maintenance tasks, maintaining system integrity and optimizing user experience
  • Expertly managed data using Data Loader for data manipulation and import/export tasks, ensuring data integrity and accuracy for informed decision-making
  • Aligned technical solutions with stakeholder needs by gathering stakeholder requirements and translating them into actionable technical specifications, ensuring alignment with business objectives
  • Provided comprehensive support by responding to ad hoc requests from all teams, delivering timely assistance and resources for discovery, information, training, and reporting needs

Education

Bachelor of Science - Information Technology

University of Phoenix
AZ
12.2004

Skills

  • Automation: Flows, Process Builder, Workflow Rules, Email-to-Case, Assignment Rules, Omni-Channel case routing
  • Standard & custom object configuration
  • User administration: Profiles/roles, security, sharing rules, permissions
  • Standard reporting & analytics
  • Lightning Experience
  • Service and Sales Cloud Management
  • Data: SOQL/SQL, DataLoader

Certification

  • Platform App Builder
  • Advanced Administrator
  • Administrator
  • Trailhead Double Star Ranger

Salesforce Projects

  • Designed and implemented flows to streamline record creation, escalation, file sharing, and other
    processes    , enhancing operational efficiency
  • Orchestrated the migration to flows, including enhancements, of workflow/process builder automation,
    optimizing complex processes for reminders and automated record management

Timeline

Project Specialist II

West Shore Home
10.2023 - Current

Salesforce Administrator

Savvas Learning (fka Pearson)
07.2011 - 09.2023

Bachelor of Science - Information Technology

University of Phoenix

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Heather McLemore