Heather McMillan-Seymour
Shreveport,La
Summary
I have 17 years of phlebotomy experience with 6 years in a supervisor or manager capacity. I am responsible, dependable and have a strong work ethic. While I enjoy being in the field drawing blood, I also enjoy the challenge of being a manager. I am a strong communicator and know the importance of customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Phlebotomist
Accu Reference Medical Laboratory
2023.07 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Customer Service Representative
GDIT
2022.02 - 2023.05
- Assisted customers with different government websites
- Assisted customers with entity registrations
- Work well with a team as well as independently
- Work to be as productive and efficient as possible
- Practice good communication skills and active listening.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Work sabbatical
2020.03 - 2022.02
I went out on maternity leave right before COVID and decided to be a stay at home mom for a couple of years.
Regional Phlebotomy Supervisor
Accu Reference Medical Laboratory
2018.06 - 2020.03
- Supervisor to 30 phlebotomist and collectors
- Served as phlebotomist/collector PRN
- Communicated daily with all phlebotomist/collectors
- Made manuals and SOP's for all sites.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
- Upheld all compliance standards and kept team in line with requirements.
- Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
- Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
Layoff
2016.10 - 2018.06
Healthcare Ancillary Service went out of business Oct 2016 and I had a difficult time securing a phlebotomy position due to being over qualified.
Patient Services Supervisor
Healthcare Ancillary Services
2016.05 - 2016.10
- Regional supervisor for LA, TX, AR, MO, IA, MN, WI
- Responsible for 70 phlebotomist/collectors
- Interviewed, trained and set up accounts; Also conducted site visits and audits
- Prioritized problems and worked with other departments to find solutions
- Worked closely with multiple departments
- Monitored account productivity.
Regional Phlebotomy Manager
Atherotech Diagnostics Lab
2012.03 - 2016.02
- Regional Manager of FL, GA, SC, NC, VA, WV, PA & NY
- Responsible for 7 supervisors and 120 phlebotomists
- Set up 20 Patient Service Centers in FL, NY and PA according to their state regulations
- Worked closely with different departments
- Maintained a positive attitude and placed great importance on customer service
- Worked with urgency to address all issues that may arise.
- Recruited top-tier talent to maintain a reliable team of skilled phlebotomists dedicated to providing exceptional service.
- Maintained a safe working environment by enforcing proper waste disposal protocols and adherence to infection control guidelines.
- Coordinated outreach events to increase community awareness of available services and promote early detection screenings.
Relocation
2011.10 - 2012.03
Relocated from California to Georgia to follow my husbands Air Force career
Phlebotomist
Muir Labs
2008.11 - 2011.10
- Preformed phlebotomy on at least 30 patients each shift
- Customer service
- Practiced universal precautions, quality control & quality assurance
- Constantly aware of time management worked with urgency.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Education
Phlebotomy and Laboratory Assisting -
ROP Golden Hills Education Center
Fairfield, CaliforniaSkills
- Venipuncture
- Adaptable problem-solving
- Sample and specimen collection
- Specimen labeling procedures
- Employee Training and Development
- Professionalism and Ethics
- Motivational Skills
- Reporting skills
- Staff Training
- Record Keeping Accuracy
- Recording data
- Interdepartmental communication
Certification
- NCCT- National Certified Phlebotomy Technician
- LA- Louisiana Certified Phlebotomy Technician
- CA- California Certified Phlebotomy Technician
Leadership Experience
Atherotech- Phlebotomy Manager of the Quarter March and June 2016
Timeline
Phlebotomist
Accu Reference Medical Laboratory
2023.07 - Current
Customer Service Representative
GDIT
2022.02 - 2023.05
Work sabbatical
2020.03 - 2022.02
Regional Phlebotomy Supervisor
Accu Reference Medical Laboratory
2018.06 - 2020.03
Layoff
2016.10 - 2018.06
Patient Services Supervisor
Healthcare Ancillary Services
2016.05 - 2016.10
Regional Phlebotomy Manager
Atherotech Diagnostics Lab
2012.03 - 2016.02
Relocation
2011.10 - 2012.03
Phlebotomist
Muir Labs
2008.11 - 2011.10
Phlebotomy and Laboratory Assisting -
ROP Golden Hills Education Center
- NCCT- National Certified Phlebotomy Technician
- LA- Louisiana Certified Phlebotomy Technician
- CA- California Certified Phlebotomy Technician
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