Heather McSwiney Simpson
Panama City,FL
Summary
Seeking employment where I can utilize my leadership skills. I will persevere and strive for excellence in all that I do, no matter the obstacles that may arise. I will lead with integrity and courage, setting an example for others to follow. I strive to create an environment where everyone is respected and included.
Overview
21
21
years of professional experience
Work History
Purchasing and Crewing Agent
Linea Peninsular
02.2021 - Current
- Assists with ISM, ISPS, Ships certificates, coordinates technicians, executes crew changes
- Ensure each ship is up to standards
- Handles anything with the ships from ordering fuel to Port State Control Inspections
- Handles the purchasing for the entire office, submits Purchase orders, approves invoices
- Analyzes if we are spending more in one department than another
Store Manager
Ascena Retail Group
04.2012 - 10.2020
- Trained and Developed store staff
- Customer Experience leader managed daily ADS, UPT and conversion
- Created schedules that maximized the business
- Traveled to other stores throughout the district to develop as needed
- Planning and Time management
- Traveled to train on floor sets
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Claires
05.2004 - 04.2012
- Customer Experience trained and developed staff
- Loss Prevention and Inventory control specialist
- Traveled to other stores to assist in the training and development of their teams
Education
High School Diploma -
Rutherford High School
Panama City, Florida05-2005
Skills
- Clear communication
- Problem-solving
- Follow-up calling
- Resolving customer issues
- Customer service
- Service support
- Flexible schedule
- Critical thinking
- Conflict resolution
- Schedule management
Timeline
Purchasing and Crewing Agent
Linea Peninsular
02.2021 - Current
Store Manager
Ascena Retail Group
04.2012 - 10.2020
Assistant Store Manager
Claires
05.2004 - 04.2012
High School Diploma -
Rutherford High School
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