Heather Mendez
Hutchinson,KS
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Extremely well versed in excellent cleaning techniques and handling care of cleaning products.
Overview
5
5
years of professional experience
Work History
Sales Associate /Customer Service Associate
Kohls Department Store
05.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Housekeeper
Wesley Towers
01.2021 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Waitress /Hostess
Olive Garden
09.2019 - 11.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Associate
Goodwill
07.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Lane Attendant
The Alley Indoor Entertainment
01.2018 - 06.2018
- Provided excellent and speedy customer service and guest service needs.
- Looked over bowling lanes for any technical errors or hazards.
- Ran the lazer tag games and bumper cars. holding great service and responsibility over children.
Education
High School Diploma -
Insight School of Kansas K-12
Online School05.2019
Skills
- Persuasion
- Money Transfer Systems
- Inventory Control Procedures
- Stockroom Upkeep
- Money Handling
- Guest Relations
- Building Customer Loyalty
- Excellent People Skills
- Teamwork and Collaboration
- POS System Operations
Timeline
Sales Associate /Customer Service Associate
Kohls Department Store
05.2022 - 05.2023
Housekeeper
Wesley Towers
01.2021 - 08.2021
Waitress /Hostess
Olive Garden
09.2019 - 11.2020
Sales Associate
Goodwill
07.2018 - 12.2018
Lane Attendant
The Alley Indoor Entertainment
01.2018 - 06.2018
High School Diploma -
Insight School of Kansas K-12
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