Heather Meyer-Burns
Onalaska,WA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Barista
Backroads Coffee
03.2024 - 09.2026
- Trained new baristas on coffee preparation techniques and customer service standards.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Collaborated with team members to create a welcoming atmosphere for customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Busser/Hostess
Rambling Jacks-Ribeye
06.2023 - 02.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Checked out customers by the using the till, keeping track of all transactions.
Volunteer
Soup Kitchen
03.2017 - 12.2018
- Maintained clean, neat and operational facilities to serve program needs.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Met with other volunteers and program leaders to discuss new service opportunities.
Education
Associate of Arts - Basic Associates
Centralia College
Centralia, WA12-2026
High School Diploma -
Onalaska High School
Onalaska, WA06-2025
Skills
- Highly Organized
- Pays Attention to Detail
- Works Effectively and Efficiently
- Follows Directions
- Team Player
- Good Listener
- Attention to detail
- Time management
- Friendly and outgoing
FBLA (Feature Business Leaders of America)
- Competed in FBLA for 2 years
- Produced, Competed, and Designed in multiple professional events
- Worked with classmates for certain events
- Resolving and talking about real world problems
Timeline
Barista
Backroads Coffee
03.2024 - 09.2026
Busser/Hostess
Rambling Jacks-Ribeye
06.2023 - 02.2024
Volunteer
Soup Kitchen
03.2017 - 12.2018
Associate of Arts - Basic Associates
Centralia College
High School Diploma -
Onalaska High School