Heather M. Hermes
Elkton,USA
Summary
Dedicated EMT with 10 years of experience in a high-volume EMS system, including four years as a Lieutenant and three years as a Captain and Training Officer. Skilled with patient assessments and stabilization, communication with patients and family members, working in team based settings and quick decision making skills in high stress situations. Proven leader in EMS operations, and training, with a record of redesigning EMS rookie materials and new EMS member training programs while promoting safety, teamwork, accountability, and professional excellence.
Overview
1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience
Work History
NREMT, IV Technician, FTO & Driver
North East Fire Company
North East, USA
10.2023 - Current
- Delivered high-quality care on 911 calls, stabilizing trauma patients and effectively managing BLS airways while monitoring patient status.
- Collaborated with fire crews during fires, MVCs, and other rescues in ICS settings to ensure coordinated emergency response.
- Perform ambulance and equipment checks, restocking supplies and maintaining daily operational readiness.
NREMT, IV Technician, FTO & Driver
Singly Fire Company
Elkton, USA
09.2015 - Current
- Onboarding all new EMS Members
- Conducted regular equipment checks to ensure readiness and safety.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Trained new EMT’s on 911 calls operational procedures.
NREMT & Driver
Delaware Park Casino & Race Track
Wilmington, USA
11.2019 - 10.2023
- Responded to medical and trauma emergencies across casino, racetrack, and barns, ensuring timely care and safety.
- Assisted with evacuation procedures and incident management, enhancing safety for patrons, employees, and racehorses.
- Collaborated with external fire and EMS agencies to ensure effective emergency response.
- Conducted Fire & EMS safety inspections and identified potential hazards requiring attention throughout the Casino & Backside (Barn/Racetrack).
NREMT, Driver
East Coast Ambulance
Elkton, USA
11.2017 - 11.2019
- Monitored patients during transport, identifying changes in condition and initiating timely medical assistance when necessary.
- Monitored patients during transport, identifying changes in condition and initiating medical assistance.
- Operated ambulance vehicles in compliance with safety regulations and protocols.
- Assisted medical personnel by ensuring timely transportation of patients to facilities.
- Maintained vehicle cleanliness and readiness through regular inspections and servicing.
Education
Delaware EMT Reciprocity -
Delaware State Fire School
Dover, De 05.2018 - 05.2018
Emergency Medical Technician -
University of Maryland - MFRI
College Park, MD 01.2016 - 04.2016
High School Diploma -
Perry Hall High School
Perry Hall, MD 07.1995 - 05.1999
Skills
- Airway management
- Trauma assessment
- Patient assessment & triage
- Documentation accuracy
- HIPAA & Confidentiality
- Adapts under pressure
- Patient communication
Certification
- National Registry EMT
- Maryland EMT
- BLS CPR (AHA)
- PHTLS
- ICS 100, 200, 700 & 800
- EMS Officer 1
- IV Technician (Cecil County)
- EVOC
Timeline
NREMT, IV Technician, FTO & Driver
North East Fire Company
10.2023 - Current
NREMT & Driver
Delaware Park Casino & Race Track
11.2019 - 10.2023
Delaware EMT Reciprocity -
Delaware State Fire School
05.2018 - 05.2018
NREMT, Driver
East Coast Ambulance
11.2017 - 11.2019
Emergency Medical Technician -
University of Maryland - MFRI
01.2016 - 04.2016
NREMT, IV Technician, FTO & Driver
Singly Fire Company
09.2015 - Current
High School Diploma -
Perry Hall High School
07.1995 - 05.1999