D'Andrea Gentle
Conyers,US
Summary
Compassionate candidate with extensive experience providing life-saving care in high volume 911 emergency medical situations. Skilled in airway management, patient assessment, and treatment of acute medical conditions. Proven ability to remain calm in high-stress environments and quickly assess and treat patients in need.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advanced Emergency Medical Technician-FTO
National EMS
Conyers, GA
11.2024 - Current
- Field Training Officer
- Provided emergency care to manage both critical and non-life threatening patient conditions.
- Administered medications within the AEMT scope of practice to treat various conditions.
- Monitor patient vitals and perform both trauma and medical assessments.
- Document patient care documentation appropriately.
- Coordinated with hospitals to ensure seamless patient handoff and continuity of care.
- Administered advanced life support techniques in high-pressure emergency situations.
- Collaborated with paramedic teams to assess patient conditions and determine appropriate medical interventions.
- Implemented protocols for effective patient transport and care during emergencies.
- Trained and mentored EMTs on advanced medical procedures, equipment usage, field operations and protocols.
- Managed challenging situations involving behavioral health crises with calm professionalism and appropriate interventions.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Handled patient transfers from one medical facility to another.
- Trained new EMTs on proper protocols and procedures.
- Educated public on emergency medical services.
- Standby for various events requiring emergency medical services.
- Maintain a state of readiness emergency vehicle in accordance to state standards.
- Assist instructors with teaching EMT classes and skills labs.
- Meet with supervisors and other field training officers to discuss plans for success for students and employees in training.
- Attend CQI meetings for an understanding of quality assurance, transport rates, billing etc.
Advanced Emergency Medical Technician
American Medical Response
Stone Mountain, Georgia
07.2024 - 10.2024
- Instructed other EMS personnel on proper procedures for handling emergency situations.
- Managed complex medical emergencies with proficiency, including cardiac arrest, stroke, allergic reactions, seizures, shock trauma and overdoses.
- Identified potential health risks associated with certain behaviors or activities in order to provide preventative education to patients regarding their health care needs.
- Attended training classes maintained certification licensure, kept abreast of new developments in field and maintained existing knowledge.
- Performed patient assessments to determine the best course of treatment for a variety of injuries and illnesses.
- Inspected emergency medical equipment to verify serviceability and compliance with safety and infection control regulations and standards.
- Assessed and stabilized patients in emergency medical situations, ensuring their safety and comfort.
- Assisted in the transportation of patients to medical facilities.
- Responded to calls from dispatch quickly and effectively while providing pre-arrival instructions to callers.
- Observed, record and report to physician patient's condition and injury, treatment provided and reactions to drugs and treatment.
- Responded quickly and efficiently in high-pressure situations.
- Maintained vehicles and medical and communication equipment and replenished first aid equipment and supplies.
- Utilized strong interpersonal skills to build relationships with patients, family members and medical personnel.
- Utilized advanced airway management techniques, including intubation, cricothyroidotomy, and bag-valve mask ventilation.
- Attended regular team meetings for discussion of new policies and procedures.
- Monitored inventory levels of medical supplies used on ambulances regularly.
- Monitored patient conditions while en route to hospital or other healthcare facility.
- Demonstrated excellent communication skills when interacting with both patients and coworkers in high stress environments.
- Administered intravenous fluids and medications under physician orders or protocols.
- Maintained accurate documentation of all treatments administered during shifts using computer systems.
- Coordinated work with other emergency medical team members or police or fire department personnel.
- Collaborated closely with physicians to ensure quality care was provided to all patients transported by ambulance services.
- Avoided improper treatments or medication administration to patients to prevent adverse or fatal outcomes.
- Decontaminated ambulance interior following treatment of patients with infectious diseases and reported cases to proper authorities.
- Provided basic life support, such as cardiopulmonary resuscitation and defibrillation when necessary.
- Removed or assisted in removal of victims from scene of accident or catastrophe.
- Assisted with the transport of critically ill and injured individuals to medical facilities for treatment.
- Responded to 911 calls and provided emergency medical care.
Advanced Emergency Medical Technician
Dekalb County Fire Rescue
Tucker, Georgia
06.2022 - 07.2024
- Collaborated closely with physicians to ensure quality care was provided to all patients transported by ambulance services.
- Identified potential health risks associated with certain behaviors or activities in order to provide preventative education to patients regarding their health care needs.
- Immobilized patient for placement on stretcher and ambulance transport, used backboard and other spinal immobilization device.
- Maintained vehicles and medical and communication equipment and replenished first aid equipment and supplies.
- Demonstrated excellent communication skills when interacting with both patients and coworkers in high stress environments.
- Responded to calls from dispatch quickly and effectively while providing pre-arrival instructions to callers.
- Utilized strong interpersonal skills to build relationships with patients, family members and medical personnel.
- Inspected emergency medical equipment to verify serviceability and compliance with safety and infection control regulations and standards.
- Observed, record and report to physician patient's condition and injury, treatment provided and reactions to drugs and treatment.
- Participated in continuing education courses in order stay abreast of the latest advancements in emergency medicine.
- Comforted and reassured patients.
- Maintained accurate documentation of all treatments administered during shifts using computer systems.
- Decontaminated ambulance interior following treatment of patients with infectious diseases and reported cases to proper authorities.
- Attended regular team meetings for discussion of new policies and procedures.
- Instructed other EMS personnel on proper procedures for handling emergency situations.
- Utilized advanced airway management techniques, including intubation, cricothyroidotomy, and bag-valve mask ventilation.
- Replenished first-aid equipment and supplies prior to shift, maintaining well-equipped vehicle.
- Collaborated with other healthcare professionals to ensure optimal patient outcomes.
- Responded quickly and efficiently in high-pressure situations.
- Communicated with dispatchers and treatment center personnel to provide information about situation, to arrange reception of victims and to receive instructions for further treatment.
- Performed patient assessments to determine the best course of treatment for a variety of injuries and illnesses.
- Monitored patient conditions while en route to hospital or other healthcare facility.
- Administered intravenous fluids and medications under physician orders or protocols.
- Coordinated work with other emergency medical team members or police or fire department personnel.
- Removed or assisted in removal of victims from scene of accident or catastrophe.
- Responded to 911 calls and provided emergency medical care.
- Worked with coworkers to complete tasks.
Patient Care Coordinator
ChartSpan
Atlanta, US
07.2021 - 10.2021
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Call handling of multi-line phone system.
- Answering 100-150 calls per shift.
- Scheduling new patient and follow up appointments.
- Checking voicemail and returning phone calls.
- Verifying patient insurance benefits via Waystar.
Lead Surgical Coordinator
Lexington Plastic Surgeons
Atlanta, US
11.2018 - 03.2021
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Call handling of multi-line phone system.
- Answering 100-150 calls per shift.
- Scheduling new patient and follow up appointments.
- Checking voicemail and returning phone calls.
- Verifying patient insurance benefits via Waystar.
- Manage surgical schedules for seven company locations nationwide.
- Facilitated various training sessions for new employees.
- Direct supervisor to other surgical schedulers in satellite offices.
- Contact patient primary care doctors and specialists to obtain medical clearances.
- Contact laboratories for patient’s lab results.
- Make sure that patient medical clearances are received.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Performed clerical duties such as filing paperwork, processing insurance claims, and answering phones.
- Provided comprehensive administrative support to surgeons and other medical professionals in a fast-paced hospital setting.
- Reviewed upcoming surgical cases daily to determine if additional resources were needed.
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
- Monitored patient progress postoperatively and reported any changes to the surgeon or physician assistant on duty.
- Contacted referred patients to schedule initial consultations, pre-surgery preparation and post-surgery procedures.
- Assisted with preoperative assessments by gathering pertinent medical information from patient charts.
- Generated patient-specific letters for insurance companies to ensure accurate reimbursement of services.
- Collaborated closely with nursing staff throughout the duration of each surgery case.
- Trained new employees on proper office procedures and protocol for coordinating surgeries.
- Educated patient in person or by telephone on pre and post-operative care instructions.
- Answered telephones and directed calls to appropriate staff.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
- Organized patient records, schedules, and appointment calendars for multiple surgeons.
Lead Front Desk Coordinator
Lexington Plastic Surgeons
Atlanta, US
07.2018 - 11.2018
- Exhibited proficiency in managing the front desk operations including scheduling appointments, answering phones and greeting visitors.
- Helped with the preparation of documents for meetings, conferences and other events as needed.
- Excelled at balancing cash drawers daily, preparing deposits for bank accounts, reconciling discrepancies as needed.
- Greeted customers in a professional and friendly manner.
- Performed administrative tasks such as filing documents, photocopying materials and creating spreadsheets.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
- Developed strong organizational skills to manage multiple tasks simultaneously while maintaining a high level of quality and accuracy.
- Maintained an organized work environment by keeping the reception area clean and tidy at all times.
- Maintained compliance with company policies and procedures.
- Generated computerized customer bills and processed customer payments.
- Established rapport with other employees to improve operations.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Greeted customers upon arrival and provided assistance with check-in.
- Scheduled appointments and maintained and updated appointment calendars.
Dermatology Consultant
Gwinnett Dermatology
Snellville, Braselton, US
10.2016 - 01.2018
- Investigated products or markets to determine areas for opportunity.
- Administered and created training and awareness presentations or materials.
- Established effective relationships with customers, vendors, and stakeholders at all organizational levels.
- Developed and implemented creative strategies to boost customer satisfaction and loyalty.
- Created or maintained database of customer accounts.
- Distributed and created brochures, pamphlets and signage to promote product or service.
- Worked with coworkers to complete tasks.
- Responded quickly to meet customer needs and resolve problems.
- Stayed abreast of current trends in dermatology by attending professional conferences and seminars.
- Actively participated in team meetings to discuss new developments in dermatology technology and services offered.
- Provided patient education on skin care and dermatology treatments.
- Performed medical and cosmetic dermatology procedures including laser treatments, cryotherapy, excisions, chemical peels, dermabrasion, and injectables.
- Demonstrated knowledge of anatomy, physiology, pharmacology, pathophysiology related to dermatology.
Education
Certification - Advanced EMT
Dekalb County Fire Rescue Academy
Tucker, Georgia11-2022
Certification - Emergency Medical Technician
Fortis College
Smyrna, Georgia02-2022
Certification - Aesthetics
The Salon Professional Academy
South Plainfield, New Jersey10-2012
High School Diploma - undefined
Middlesex High School
Middlesex, New Jersey, US06-2010
Skills
- Attention to Detail
- Vital Sign Assessment
- First Aid
- Cardiopulmonary Resuscitation
- Basic Trauma Life Support
- Stretcher and Backboard Use
- Airway Management
- Patient Immobilization
- Scene safety assessment
- Emergency vehicle operation
- Vital signs monitoring
- Communicable Disease Control
- Intravenous therapy
- Documentation And Reporting
- Behavioral Emergencies
- Stroke Management
- Diabetic Emergencies
- Chest pain management
- Burn Treatment
- Seizure Management
- Pediatric Patient Care
- Respiratory Distress Management
- Obstetrical Emergencies
- Allergic Reaction Treatment
- Critical decision-making skills
- Pre-hospital Care
- Bleeding control
- Patient Triage
- Medication Administration
- Emergency patient triage
- Vehicle Maintenance
- Ambulance driving
- Supply Restocking
- Accident response
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Adaptability and Flexibility
- Professionalism
- Active Listening
- Medical equipment usage
- Mass Casualty Protocols
- Medical History Recording
Certification
- Basic Life Support Provider (CPR and AED)- American Heart Association
- EMT - Certified Emergency Medical Technician
- AEMT- Certified Advanced Emergency Medical Technician
- ICS 100
- ICS 200
- ICS 700
- ICS 800
- TIMS
- CEVO/EVOC
Timeline
Advanced Emergency Medical Technician-FTO
National EMS
11.2024 - Current
Advanced Emergency Medical Technician
American Medical Response
07.2024 - 10.2024
Advanced Emergency Medical Technician
Dekalb County Fire Rescue
06.2022 - 07.2024
Patient Care Coordinator
ChartSpan
07.2021 - 10.2021
Lead Surgical Coordinator
Lexington Plastic Surgeons
11.2018 - 03.2021
Lead Front Desk Coordinator
Lexington Plastic Surgeons
07.2018 - 11.2018
Dermatology Consultant
Gwinnett Dermatology
10.2016 - 01.2018
Certification - Emergency Medical Technician
Fortis College
Certification - Aesthetics
The Salon Professional Academy
High School Diploma - undefined
Middlesex High School
Certification - Advanced EMT
Dekalb County Fire Rescue Academy