Heather Miller

• Pulmonary and infectious disease out-patient clinic. Direct provider support and patient management.
• Phone triage
• Manage patient portal messages
• Prescription refills
• I currently manage all medication prior authorizations/appeals, coordinating medication assistance, specialty medication coordination, to include: pulmonary biologic injectables and nebulizer medications
• I speak with insurance companies, local pharmacies and specialty pharmacies and coordinate medication deliveries
• Coordinate patient scheduling for in-clinic education and first injection monitoring for patients starting new biologic medication.
• Educated patients and families on disease management and preventive health practices.

• Held multi-state nursing licensures during employment with Humana.
• Led patient assessments and care planning to ensure optimal health outcomes.
• Developed and implemented individualized care strategies for diverse patient populations.
• Mentored junior nursing staff, fostering skill development and professional growth.

• Cared and managed patients on cardiac step down and SICU post cardio-thoracic open heart surgery
• When needed, I worked the adult ICU and PACU recovery
• Picked up hours with the pain clinic and provided post procedure education
• Delivered high-quality patient care, ensuring adherence to best practices and safety protocols.
• Collaborated with multidisciplinary teams to develop and implement individualized care plans.
• Monitored patient vital signs and reported changes to healthcare providers for timely intervention.

• Operated military transport vehicles
• Transportation unit in Madison, WI and a headquarters unit in Milwaukee, WI (prior to deployment)
• Deployed to Iraq (OIF and OEF) from June 2004 to June 2005.

I received my BSN degree spring of 2019

• ADN
• Received Associates Degree in Nursing.