Heather Miller Epler
Hummelstown,PA
Summary
Dedicated nursing professional with proven skills in crisis intervention, team leadership, and patient-centered care. Experienced in collaborating with multidisciplinary teams to implement effective care plans and improve patient outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Nurse II
Penn Medicine Lancaster General
Lancaster, PA
01.2023 - Current
- Assisted in stabilizing behavioral health patients experiencing acute psychiatric crises in emergency department.
- Ensured safety of patients and staff by managing acute patient behaviors.
- Collaborated with multidisciplinary teams to address comprehensive medical and psychiatric needs.
- Partnered with behavioral health team to establish continuum of higher-level patient care.
- Facilitated behavioral health plans for patients with extended emergency department admissions.
Professional Staff Nurse II
UPMC
Harrisburg, PA
03.2021 - 01.2023
- Responded to Stroke Alerts hospital-wide as charge nurse, ensuring prompt medical attention.
- Collaborated with Magnet Coordinator to develop educational plans for behavioral health patients.
- Managed admissions of psychiatric patients, providing expertise in de-escalation strategies.
- Led My Voice Survey Committee, analyzing staff feedback to improve unit support initiatives.
- Facilitated peer interviews to strengthen hiring process
Clinical Registered Nurse
Philhaven
Mount Gretna, PA
06.2020 - 03.2021
- Delivered complex care to 45 involuntarily committed adult psychiatric patients.
- Participated in Behavioral Emergency Response Team to facilitate medical and behavioral interventions.
- Monitored behavior and medication treatment, reporting outcomes with recommendations for adjustments.
- Collaborated with Psychiatric Technicians to optimize patient support and care delivery.
- Served as float nurse across units, providing care for acute inpatient adults and youth aged four to eighteen.
Administrative Assistant II to Strategic Business Development
Penn Medicine Lancaster General
Lancaster, PA
05.2017 - 06.2020
- Supported multi-disciplinary team by completing ad hoc assignments for review by Service Line Leaders and Executive Leaders.
- Generated reports comparing fiscal year budgets across various service lines.
- Managed scheduling of meetings with Service Line Leaders and Executive Leaders to facilitate collaboration.
Legislative Liaison
Pennsylvania House of Representatives
Harrisburg, PA
06.2008 - 05.2017
- Supported development of legislation for School Safety initiatives.
- Supported development of legislation drafting.
- Facilitated communication between House Chairman and constituents regarding concerns.
- Attended meetings on behalf of the Representative to ensure stakeholder representation.
- Liaised with House members to address constituent interests effectively.
Education
Master of Science - Nursing, Psychiatric Mental Health Nurse Practitioner
Wilkes University
Wilkes-Barre, Pennsylvania08-2025
Associate of Science - Nursing
Pennsylvania College of Health Sciences
Lancaster, Pennsylvania01.2020
Skills
- Crisis intervention and de-escalation
- Diagnosis and treatment planning
- Team leadership
- Care coordination
- Clinical assessment and documentation
- Quality improvement
- Collaborative care
- Patient education
Certification
- Licensed Psychiatric Mental Health Nurse Practitioner (Applied)
- Licensed Registered Nurse in Pennsylvania
- Basic Life Support (BLS) Certification
- CPI Certification
Accomplishments
- Charge Nurse, 2021, 2022
- My Voice Survey Committee Leader, UPMC
- Unit Base Council Member, Philhaven’s Extended Acute Unit
- President’s List, Pennsylvania College of Health Sciences, 2020
- Dean’s List, Pennsylvania College of Health Sciences, 2018-2020
References
References available upon request.
Timeline
Clinical Nurse II
Penn Medicine Lancaster General
01.2023 - Current
Professional Staff Nurse II
UPMC
03.2021 - 01.2023
Clinical Registered Nurse
Philhaven
06.2020 - 03.2021
Administrative Assistant II to Strategic Business Development
Penn Medicine Lancaster General
05.2017 - 06.2020
Legislative Liaison
Pennsylvania House of Representatives
06.2008 - 05.2017
Master of Science - Nursing, Psychiatric Mental Health Nurse Practitioner
Wilkes University
Associate of Science - Nursing
Pennsylvania College of Health Sciences
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