Heather Miracle
Summary
Motivated customer relations team member dedicated to providing exceptional service to all individuals. Approaches each issue with a level-headed and analytical mindset, ensuring thorough documentation of problems and pursuing comprehensive resolutions for every concern. Committed to delivering top-notch service and consistently exceeding customer expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bonus Assistant
Circle K
Sierra Vista, AZ
01.2022 - Current
- Assisted management in specific areas of business operations.
- Handled different duties to ensure efficient operations.
- Interacted with guests using friendly and professional demeanor.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Bartender / Server
Wounded Minnow
Dowagiac, MI
01.2017 - 06.2017
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Coordinated more than100 orders each day, consistently satisfying customers with exceptional service
- 15 years of managing customer expectations, communicating realistic food preparation times and opinions on menu items
- Managed billing and payments with POS system and accurate order input
Patient Care Technician
Living Alternatives for the Developmentally Disabled
Dowagiac, MI
07.2015 - 03.2016
- Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses
- Follow strict security checks for each patient and procedure, including comparing their bracelets to documented information
- Enhanced healthcare standards through effective team collaboration and delivery of high-quality care
- Explained procedures to patients and answered questions to reduce their anxiety and increase their level of cooperation
Dispatch Agent
Transportation Express
Sierra Vista, AZ
01.2012 - 06.2015
- Maintained detailed operational records covering assignments and completed work
- Communicated with drivers to provide assignments or exchange information
- Answered phones and provided directions or reroutes to avoid construction or other delays
- Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors, using telephones or two-way radios
- Monitored personnel or equipment locations and utilization to coordinate service and schedules
Server
Denny's, Food Service
Sierra Vista, AZ
08.2005 - 06.2015
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Seated guests quickly by maintaining dining room cleanliness and coordinating table assignments
- Achieved sales quotas through consistently promoting high-profit items and daily specials
- Trained new servers in company policies, guest service standards, and best practices
- Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments
Education
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Cochise College
Sierra Vista, AZSkills
- Customer Interaction Management
- Proficient in Resolving Complaints
- Product sales
- Account Management Updates
- Process Documentation
- Timely Transaction Execution
- Computer skills
- Fast learner
Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
Timeline
Bonus Assistant
Circle K
01.2022 - Current
Bartender / Server
Wounded Minnow
01.2017 - 06.2017
Patient Care Technician
Living Alternatives for the Developmentally Disabled
07.2015 - 03.2016
Dispatch Agent
Transportation Express
01.2012 - 06.2015
Server
Denny's, Food Service
08.2005 - 06.2015
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Cochise College