Summary
Overview
Work History
Education
Skills
Big 5 Sporting GoodsTop Service Award
Timeline

Heather Mitchell

Taos,NM

Summary

Results-driven professional with a proven track record in team leadership, operational oversight, and process improvement. Recognized for reliability, adaptability, and strong problem-solving skills. Skilled in conflict resolution and fostering positive work environments, with a commitment to driving team success and organizational growth.

Overview

10
10
years of professional experience

Work History

Sales Assistant

Steppin'Out
07.2024 - 11.2024
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Delivered energetic responses to customers in-store, online and by telephone. Doing custom sales and going above and beyond to serve needs.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Updated product displays regularly, keeping store appearance fresh and appealing.

Assistant Manager/ Sales Associate

Big 5 Sporting Goods
02.2022 - 07.2024
  • Opening and closing of the store
  • Performing customer sales and service
  • Directing sales and cashier associates throughout the store
  • Training newly hired associates
  • Merchandising and compliance of all company policies
  • Answering customer inquiries from telephone calls
  • Setting promotional signage
  • Enforcement of all company policies
  • Learning and providing product descriptions
  • Proposing add-on sales, and other duties as assigned
  • Checking and retrieve merchandise from storage areas
  • Organize, restock, and clean merchandise on the sales floor
  • Inventory control and enforcement of loss prevention policies

Sales Associate/Head Merchandiser

Monet’s Kitchen
08.2020 - 11.2021
  • Greeted customers and ask if they need helping finding anything
  • Make sales ring up sale using (POS)
  • Price new inventory
  • Merchandising all inventory
  • Clean/Dust shop
  • Keep over stock organized
  • Have extensive knowledge of inventory

Sales Associate

Julienne Jewelry
09.2016 - 05.2017
  • Greeted customers with house blend coffee
  • Interact and help with customers
  • Stock new items
  • Personalized each guests’ experience
  • Take inventory

Carwash Attendant

EM Properties
05.2016 - 08.2016
  • Maintain car wash
  • Keep area clean
  • Managed cash drawer
  • Make money Deposit

Stoke and Sales Person

Julienne Jewelry
03.2015 - 05.2016
  • On call for help at story
  • On call to price and stock new items
  • Greeted customers with house blend coffee
  • Personalized each guest experience

Education

High School Diploma -

Roy High School, Roy, NM
05-2012

Skills

  • Loss prevention
  • Problem-solving
  • Store policies and procedures
  • Exceeding customer expectations
  • Organizational skills
  • Team leadership
  • Creative thinking
  • Product knowledge
  • Merchandising and display

Big 5 Sporting GoodsTop Service Award

Only 12 individuals out all of the Big 5 Sporting stores got these award "Going the Extra Mile".  Its from having customers calling into Big 5 Sporting customer service to leave a compliment about my great customer service.

Timeline

Sales Assistant - Steppin'Out
07.2024 - 11.2024
Assistant Manager/ Sales Associate - Big 5 Sporting Goods
02.2022 - 07.2024
Sales Associate/Head Merchandiser - Monet’s Kitchen
08.2020 - 11.2021
Sales Associate - Julienne Jewelry
09.2016 - 05.2017
Carwash Attendant - EM Properties
05.2016 - 08.2016
Stoke and Sales Person - Julienne Jewelry
03.2015 - 05.2016
Roy High School - High School Diploma,

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Heather Mitchell