Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Moll

Fredericktown,Missouri

Summary

Dynamic Store Manager at Perryville Overhead Door with a proven track record in enhancing customer relations and resolving issues effectively. Skilled in multitasking and organization, I empowered teams to achieve goals while maintaining a clean and safe environment. Proficient in CRM software, I consistently improved operational efficiency and customer satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Store Manager

Perryville Overhead Door
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.

Team Leader

Roeslein & Associates
04.2016 - 08.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Ornamental Iron Fabricator

Murray Enterprises
04.2003 - 03.2016
  • Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
  • Operated welding machines and grinders to cut, shape and join metal workpieces.
  • Fabricated components and structures following customer requirements.
  • Cut bent, and formed sheet metal and other materials to create metal works.
  • Assembled and welded components to create metal structures.

Education

American Academy Home School
Miami, FL

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Friendly and positive
  • Teamwork and collaboration
  • Goal oriented
  • Cleaning techniques
  • Display setup
  • CRM software proficiency

Certification

  • CPR/AED/First Aid Training - 07/2023-07/2025

Timeline

Store Manager

Perryville Overhead Door
08.2023 - Current

Team Leader

Roeslein & Associates
04.2016 - 08.2023

Ornamental Iron Fabricator

Murray Enterprises
04.2003 - 03.2016

American Academy Home School

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