Heather Montgomery
Indianapolis,IN
Summary
Proven track record in enhancing patient care and support at Community Health Network, leveraging skills in EMR Charting and multitasking in high patient volume environments. Excelled in building strong client relationships at Kuehne & Nagel, demonstrating exceptional problem-solving abilities and confidentiality adherence. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CMA
Community Health Network
12.2021 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Student
International Business College
02.2021 - 12.2021
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Took extensive notes to document lessons and further solidify learning objectives.
- Collaborated on group projects to complete professional deliverables.
- Helped fellow classmates succeed by tutoring when requested.
- Completed rigorous readings as directed to support unit learning goals.
International Shipping Specialist
Kuehne & Nagel
04.2017 - 10.2020
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Observed packing operations to verify conformance to specifications.
Customer Service Specialist
Speedway LLC
10.2001 - 06.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Diploma - Medical Assistant
International Business Collage
7205 Shadeland Station12.2021
GED -
Arsenal Technical High School
Indianapolis, IN05.2008
Skills
- Venipuncture
- Immunizations/Injection
- EMR Charting
- Confidentiality/HIPAA
- Vital Signs
- ECG's
- Exam Room Preparations/Rooming Patients
- Assisting Physicians needs
- Multitasking in high patient volume environment
Affiliations
- Business Communications
- Medical Administrative Procedures
- Medical Terminology
- Clinical Procedures
Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
CMA
Community Health Network
12.2021 - 12.2023
Student
International Business College
02.2021 - 12.2021
International Shipping Specialist
Kuehne & Nagel
04.2017 - 10.2020
Customer Service Specialist
Speedway LLC
10.2001 - 06.2019
Diploma - Medical Assistant
International Business Collage
GED -
Arsenal Technical High School
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