Heather Montgomery

• Oversee daily clinical operations for a high-volume ophthalmology practice.
• Supervise and mentor clinical staff, including technicians and front-office personnel.
• Implement workflow improvements to increase patient efficiency and satisfaction.
• Improve practice performance and revenue growth.
• Ensure compliance with HIPAA, OSHA, and regulatory standards.

• Maintain a 48% intraocular lens conversion rate through structured education and personalized patient consultations.
• Provide detailed explanations of cataract diagnosis, surgical procedures, lens options (premium vs. standard IOLs), and postoperative expectations.
• Coordinate surgical scheduling, insurance verification, and financial counseling.
• Address patient concerns with empathy and clarity, improving trust and surgical acceptance rates.
• Collaborate closely with ophthalmologists to align patient care plans and surgical readiness.
• Surgical assistant for 200+ cataract procedures, providing sterile field preparation, instrument handling, patient positioning, and intraoperative support.
• Assisted in blepharoplasty procedures, supporting oculoplastic surgical preparation and intraoperative workflow.
• Maintained strict sterile technique and OR protocol compliance.
• Coordinated pre-op and post-op patient care instructions to ensure optimal surgical outcomes.

Key Achievements:

• Increased surgical conversion rate to 48% through implementation of structured counseling protocols.
• Reduced scheduling gaps and improved surgical calendar utilization.
• Improved patient satisfaction scores through enhanced education and follow-up systems.
• Streamlined technician training process, reducing onboarding time.

• Performed preliminary testing including visual acuity, refractions, tonometry, OCT, visual fields, B-Scan and A-Scan
• Assisted physicians with exams and minor procedures
• Educated patients on treatment plans and medication usage.
• Prepared patients for surgical consultations.
• Maintained inventory of ophthalmic supplies, ensuring availability for clinical procedures.
• Triaged phone calls from patients and outside contacts and handled in order of importance.
• Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
• Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
• Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
• Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.