Heather Mora
Southhaven,MS
Summary
Dynamic leader with extensive experience in team supervision and conflict resolution. Skilled in compliance management and operational efficiency, contributing to enhanced customer satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Owner/Operator
M & M Express LLC
Southaven, Mississippi
08.2024 - Current
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Maintained safe driving habits to protect property and general public on roadways.
- Recorded expenses and maintained receipts.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Managed daily operations of transportation services for timely deliveries.
Dual Rate Table Games Supervisor
Southland Casino
West Memphis, Arkansas
08.2017 - Current
- Supervised table games operations and ensured compliance with gaming regulations.
- Trained and mentored team members on game procedures and customer service standards.
- Analyzed financial data associated with table game operations.
- Ensured all chips were properly counted and accounted for at the end of each shift.
- Monitored assigned table games for adherence to departmental policies, procedures, and regulations.
- Resolved customer disputes or complaints in a professional manner.
- Assisted in the training of new Table Games Dealers and Floor Supervisors.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Established and enforced banks and table limits for each game type.
Cashier/ Slot attendant/Casino Dealer
Crystal Cruises
San Diego, California
03.2015 - 07.2017
- Assisted guests with inquiries and provided excellent customer service.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored slot machine performance to ensure optimal guest experience.
- Enforced gaming regulations and company policies consistently during shifts.
- Maintained a professional attitude with guests while providing excellent customer service.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
- Dealt various casino games, ensuring compliance with rules and regulations.
- Engaged with guests to provide exceptional service and enhance their experience.
- Performed simple math skills to facilitate accurate payouts.
- Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
- Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
- Closed games by sorting cards, balancing racks and counting chips.
Education
Graduate Certificate - Massage Therapy
Capri College
Davenport, IA10-2009
Some College (No Degree) - Nursing
Black Hawk College
Moline, ILSkills
- Compliance management
- Expense tracking
- Customer relationship management
- Team leadership
- Conflict resolution
- Problem solving
- Staff training
- Attention to detail
- Communication skills
- Preventative maintenance
- DOT compliance
- Operations management
- Documentation and reporting
- Business operations management
- Operations oversight
- Document management
- Self-motivation and discipline
- Loading and unloading
- Materials transport
- Clean MVR
- GPS navigation mastery
- Verbal and written communication
- Dependable and reliable
Additional Training
- Continued Career Assigned Courses for Company and Driver compliance
- Maintains LLC license
- Maintains DOT and MC #'s
- Title 31 and CTR Training
- Security and Safety Training
- Hazardous Training
- Certified Gaming School Training
- Computer Skills Training
- Supervisory Training
References
References available upon request.
Timeline
Owner/Operator
M & M Express LLC
08.2024 - Current
Dual Rate Table Games Supervisor
Southland Casino
08.2017 - Current
Cashier/ Slot attendant/Casino Dealer
Crystal Cruises
03.2015 - 07.2017
Graduate Certificate - Massage Therapy
Capri College
Some College (No Degree) - Nursing
Black Hawk College