Heather Morales
Tulsa,OK
Summary
Results-driven pharmacy technician with extensive experience at CVS Pharmacy, excelling in prescription processing and customer service. Proven ability to enhance workflow efficiency and maintain HIPAA compliance. Recognized for meticulous attention to detail and strong team collaboration, consistently improving patient care and operational effectiveness.
Overview
18
18
years of professional experience
Work History
Data Entry Pharmacy Technician
OnePoint Patient Care
Tulsa, OK
01.2021 - 06.2026
- Processed and entered patient medication information into electronic health records accurately and efficiently.
- Collaborated with pharmacists to verify prescription details and resolve discrepancies in patient data. Demonstrating strong problem solving skills.
- Managed inventory of pharmaceutical supplies, ensuring timely restocking and compliance with safety standards.
- Trained new staff on data entry protocols, promoting adherence to operational guidelines and best practices.
- Developed streamlined workflows for data entry tasks, improving overall efficiency within the pharmacy team.
- Improved patient safety by ensuring accurate documentation of medication histories and allergy information.
- Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
- Contributed to a positive work environment through effective communication with colleagues, providing assistance when needed.
- Demonstrated adaptability in learning new software tools used for prescription management, contributing to a seamless transition between systems when necessary.
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
- Ensured regulatory compliance with HIPAA guidelines and other relevant laws, protecting patient privacy while handling sensitive medical data.
- Increased pharmacy productivity by effectively prioritizing tasks and maintaining focus on time-sensitive assignments.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles to include current medications and insurance details.
- Answered incoming phone calls and addressed questions from nurses and healthcare providers.
Lead Pharmacy Technician
CVS Pharmacy
Tulsa, OK
08.2017 - 12.2020
- Trained and mentored pharmacy staff on medication dispensing and safety protocols.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Optimized inventory management. Maintained inventory control. Optimized stock levels to reduce waste, ensure availability. Restocked shelves to drive peripheral sales.
Senior Pharmacy Technician
Walgreens
Tulsa, OK
05.2008 - 08.2017
- Processed prescription orders accurately and efficiently, ensuring timely patient care.
- Assisted pharmacists in medication preparation and inventory management tasks.
- Maintained compliance with pharmacy regulations and safety protocols consistently.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Performed regular audits to maintain compliance with state regulations and company policies.
Education
Associate of Science - Associate of Science
Tulsa Community College
Tulsa, OK05.2013
Skills
- Customer service
- Prescription processing
- Fast typing speed
- HIPAA compliance
- Accurate data entry
- Verbal communication
- Insurance billing
- Medical terminology proficiency
- Prescription filling
- Drug inventory
- Labeling prescriptions
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Inventory specialist
Timeline
Data Entry Pharmacy Technician
OnePoint Patient Care
01.2021 - 06.2026
Lead Pharmacy Technician
CVS Pharmacy
08.2017 - 12.2020
Senior Pharmacy Technician
Walgreens
05.2008 - 08.2017
Associate of Science - Associate of Science
Tulsa Community College