Heather Muguerza
Amarillo,TX
Summary
Detail-oriented medical professional experienced in providing medical administrative and clinical support in a busy medical office, Proficient in EMR and other medical software, with strong knowledge of medical terminology and HIPAA regulations. Dedicated to providing and efficient and accurate healthcare experience.
Overview
14
14
years of professional experience
Work History
Registered Dental Assistant
Texas Implant and Dental Center of Amarillo
06.2020 - Current
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Staged tray for procedures by arranging dental instruments and equipment.
- Facilitated referrals to outside healthcare professional and medical facilities to obtain specialized care for patients in need of extra support.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Office Manager / RDA
Amarillo Dental Spa
06.2011 - 05.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for 3 providers and 4 dental assistants
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented office procedures and streamlines processes.
- Kept RDA certifications and trainings current.
- Determined medical insurance eligibility in accordance with patients current plan coverage.
- Used computer and job related software to compile record and medical charts and reports.
- Scheduled appointments for multiple providers in a busy office setting while maintaining patient records.
- Trained all new hires
- Delivered administrative support
Education
Dental Assisting
Milan Institute
Amarillo, TX06-2011
Skills
- Patient appointment coordination
- Exam room setups
- Dental practice administration
- Multitasking
- Medical records management
- Patient records management
- Patient counseling
Timeline
Registered Dental Assistant
Texas Implant and Dental Center of Amarillo
06.2020 - Current
Office Manager / RDA
Amarillo Dental Spa
06.2011 - 05.2020
Dental Assisting
Milan Institute
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