Summary
Overview
Work History
Education
Skills
Work Availability
Software
Quote
Timeline
Volunteer
Heather Mullins

Heather Mullins

Customer Service Representative
Dayton,Tx

Summary

Supportive Team Lead with years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Overview

4
4
years of post-secondary education
14
14
years of professional experience

Work History

Stocking Team Lead

Walmart
Liberty, Tx
01.2019 - 03.2021
  • Tracked receipts, employee hours and inventory movements.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new employees on practices and daily tasks
  • Customer service resolutions
  • Managed a team of 10-20 associates in a shift, delegating responsibilities to ensure all areas of work were being completed.

Court Clerk

Justice Of The Peace, Pct 1
Liberty, Texas
05.2009 - 11.2018
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Met with judges, lawyers and police officials to coordinate functions of court.
  • Maintained jury lists and issued jury summons.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Drafted professional court correspondence to facilitate court dockets.
  • Answered telephone calls to take messages and transfer calls to appropriate colleagues.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Used Microsoft Excel to prepare dockets or calendars of cases.
  • Collected court fees and fines and recorded amounts collected.

Sales floor associate

Macys Department Store
Humble, TX
06.2004 - 02.2007
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.

Education

Bachelors of Applied Science - Psychology

University Of Phoenix
05.2012 - 01.2016

Diploma - undefined

Dayton High School

Skills

Workplace safety

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Stocking Team Lead

Walmart
01.2019 - 03.2021

Bachelors of Applied Science - Psychology

University Of Phoenix
05.2012 - 01.2016

Court Clerk

Justice Of The Peace, Pct 1
05.2009 - 11.2018

Sales floor associate

Macys Department Store
06.2004 - 02.2007

Diploma - undefined

Dayton High School

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Heather MullinsCustomer Service Representative