Heather Murray
Hopedale,MA
Summary
Compassionate and skilled Recovery Coach transitioning into a clinical role, dedicated to supporting individuals with substance use disorders. Informed by both professional training and lived experience, I bring a deep understanding of the recovery journey, fostering trust and engagement with clients. Experienced in relapse prevention, crisis intervention, and facilitating impactful group therapy sessions. Strong communicator with a client-centered approach, committed to empowering individuals through evidence-based strategies and holistic care
Overview
24
24
years of professional experience
Work History
Recovery Coach/Peer Support Specialist
Riverside
11.2024 - Current
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success post treatment.
- Fostered a supportive environment for group therapy sessions, encouraging open communication and mutual respect among participants.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
- Conducted workshops on various topics related to addiction and mental health, raising awareness in the community about available resources.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Increased clients'' self-awareness by conducting regular assessments and facilitating reflective exercises.
- Collaborated with treatment teams to develop comprehensive care plans, ensuring a holistic approach to client recovery.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
- Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
- Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
- Signposted additional support services, including housing, employment and childcare assistance.
Server
Restaurant 45
11.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Photographer/owner
Heather Lynn Photographer/self Employed
08.2014 - Current
- Created and monitored promotional approaches to increase sales and profit levels.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Coordinated timely responses to online customer communication and researched complex issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Recovery Coach/Certified Peer Specialist
Advocates
03.2023 - 11.2024
- Gathered information about useful resources and helped with recovery pathways
- Provided group, family and individual support around recovery goals.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Developed individualized treatment plans and goals
- + Edit or add your own
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
Bartender
Prezo Grille & Bar
04.2009 - 08.2014
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
General Manager
Prezo Grille & Bar
10.2005 - 01.2008
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Bartender and Shift Manager
Peppercorns Restaurant
09.2001 - 10.2005
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Education
Master of Science - Addiction Counseling
Grand Canyon University
Phoenix, AZ05.2025
Certification - Certification
Recovery Coach Academy
12.2022
Bachelor Of Psychology -
Worcester State University
Worcester, MA05.2007
Skills
- Employee Motivation and Performance
- Leadership and People Development
- Effective Communicator and Public Speaker
- Executive Leadership
- Integrity and Transparency
- Change and Growth Management
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
Timeline
Recovery Coach/Peer Support Specialist
Riverside
11.2024 - Current
Recovery Coach/Certified Peer Specialist
Advocates
03.2023 - 11.2024
Server
Restaurant 45
11.2021 - Current
Photographer/owner
Heather Lynn Photographer/self Employed
08.2014 - Current
Bartender
Prezo Grille & Bar
04.2009 - 08.2014
General Manager
Prezo Grille & Bar
10.2005 - 01.2008
Bartender and Shift Manager
Peppercorns Restaurant
09.2001 - 10.2005
Master of Science - Addiction Counseling
Grand Canyon University
Certification - Certification
Recovery Coach Academy
Bachelor Of Psychology -
Worcester State University
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