Hi, I’m
Autumn Morrell
Bismarck,ND
Summary
Hands-on Peer Support Specialist helping people in challenging situations. Offering more than 4 years of sobriety and ready to help others reclaim lives through use of proper services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and strong organizational skills. Have a willingness to take on added responsibilities to meet team goals with an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
years of professional experience
1
Certification
Work History
Heartview Foundation - Drug And Alcohol Treatment And Education
Peer Support Specialist/ Recovery Coach
2023.12 - Current (9 months)
Job overview
- Serve as role model for clients, sharing personal experiences of recovery and resilience.
- Assess client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Build relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assist clients in setting realistic goals and provided support during their journey towards achieving them.
- Develop trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empower clients by teaching effective problem-solving skills that they can apply in real-life situations.
Country Inn And Suites
Front Desk Manager/AGM in Training/Event Coordinator
2021.12 - 2023.05 (1 year & 5 months)
Job overview
- Managed Front Desk Staff, managed events, assisted GM
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Entered and updated sensitive customer information during check-ins and room changes.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Established strong rapport with returning guests while building new connections with first-time visitors.
Taco Johns
Assistant Manager
2021.03 - 2021.12 (9 months)
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Arbys
Shift Manager
2020.11 - 2021.03 (4 months)
Job overview
- Opening/Closing, Take Orders/Drive-thru, Completed purchases, Customer Service
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Home Daycare
Owner/Operator
2013.07 - 2019.01 (5 years & 6 months)
Job overview
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
Education
Bismarck State College
No Degree from General Studies
Skills
- Hotel/ Restaurant Experience
- Shift/ Retail/ Front Desk/ Sales Management
- Childcare
- Guest Services 10+ years
- Upselling/ Merchandising
- Microsoft Word/ Excel/ Office/ Adobe
- Peer Support Ethics
- Substance abuse awareness
- Problem-solving skills
- Relationship-building skills/Communication abilities
- Time Management
- Telephone Etiquette
References
- Kendra Markel, MSA, Capital Credit Union, 7015164317
- Casey Maley, Service Tech, J5 Transport/Farstad Oil, cmaley85@gmail.com, 7014267092
- Jacie Card, 7015098444
Disclaimer
The facts above are correct to the best of my knowledge. Your's faithfully
Certification
- Certified Peer Support Specialist
Timeline
Peer Support Specialist/ Recovery Coach
Heartview Foundation - Drug And Alcohol Treatment And Education
2023.12 - Current (9 months)
Front Desk Manager/AGM in Training/Event Coordinator
Country Inn And Suites
2021.12 - 2023.05 (1 year & 5 months)
Assistant Manager
Taco Johns
2021.03 - 2021.12 (9 months)
Shift Manager
Arbys
2020.11 - 2021.03 (4 months)
Owner/Operator
Home Daycare
2013.07 - 2019.01 (5 years & 6 months)
Bismarck State College
No Degree from General Studies
- Certified Peer Support Specialist
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