Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francis Ynoa Reynoso

Operations Supervisor
Bismarck,ND

Summary

Experienced in plasma center operations at Grifols Biomat USA, with a focus on managing daily workflows, supervising staff, and ensuring regulatory compliance. Skilled in supporting efficient donor flow, maintaining accurate documentation, and upholding strict adherence to FDA, OSHA, and company protocols. Demonstrates strong ability to train and coach team members to enhance performance while maintaining high standards of safety and quality. Proven success in resolving operational issues in real time and fostering effective cross-functional communication to ensure smooth operations in a fast paced, highly regulated environment.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Operations Supervisor

Grifols Biomat USA
05.2024 - Current
  • Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintain open lines of communication with management to provide regular updates on operational progress and challenges faced by the team.
  • Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.
  • Supervise donor selection, plasma collection, and all manufacturing records to maintain production standards in accordance with Federal/State regulations, FDA-approved Standard Operating Procedure Manual and OSHA.
  • Maintain active communication with other service areas to ensure accurate documentation and quality.
  • Serve as the primary point of contact for production issues, providing real time support to team members and resolving challenges as they arise.

Lead Phlebotomist

Grifols Biomat USA
08.2023 - 05.2024
  • Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
  • Supervised daily operations on the donor floor, ensuring efficient workflow and maintaining high standards of donor care and safety.
  • Assigned staff to specifics stations and roles to optimize donor flow and minimize wait times.
  • Managed and coordinated staff breaks and rotations to maintain adequate coverage at all times.

Plasma Processor

Grifols Biomat USA
04.2022 - 08.2023
  • Maintained cleanliness within the processing facility to prevent contamination while following all sanitation guidelines diligently.
  • Maintained active communication and quality.
  • Collected and processed donor samples for processing and testing.
  • Packed units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.

Personal Shopper

Sam's Club
10.2020 - 04.2022
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Kept work areas clean, neat and organized for optimal productivity and worker
    safety.
  • Carried out duties within fast paced retail environment
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Education

High School Diploma -

Century High School
Bismarck, ND
05-2020

Skills

    Operations management

    Performance monitoring

    Safety oversight

    Quality assurance

    Task delegation

    Strategic team guidance

    Workflow optimization

    Employee oversight

    Direct patient support

    Data entry

Timeline

Operations Supervisor

Grifols Biomat USA
05.2024 - Current

Lead Phlebotomist

Grifols Biomat USA
08.2023 - 05.2024

Plasma Processor

Grifols Biomat USA
04.2022 - 08.2023

Personal Shopper

Sam's Club
10.2020 - 04.2022

High School Diploma -

Century High School
Francis Ynoa ReynosoOperations Supervisor
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