Heather Nash
Erie,PA
Summary
My experience in fast paced and high tension work places honed my ability to manage crises and achieve significant improvements in client/patient well-being. Adept at client/patient care, and documentation control, . Skilled in multitasking and adaptable to diverse environments, I excel in collaborative settings, consistently delivering high-quality support.
Overview
11
11
years of professional experience
Work History
In Home Community Supports
Barber National Institute - Main Campus East Enterance
Erie , PA
02.2024 - Current
- Assisted families with daily activities such as meal preparation, shopping, and transportation.
- Provided guidance to Individuals in areas such as personal hygiene, socialization, and behavior management.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Developed age-appropriate educational activities for children to promote language development and cognitive skills.
- Observed clients' behaviors and documented progress or concerns regarding their well-being.
- Intervened during crisis situations using de-escalation techniques to ensure safety of all parties involved.
- Supported clients in developing life skills such as budgeting, time management, problem solving.
Radiology Tech Assistant
UPMC Hamot Hospital
Erie , PA
10.2022 - 03.2023
- Assisted radiologists in performing diagnostic imaging procedures, such as x-rays and CT scans.
- Maintained patient records and updated information in the radiology database.
- Greeted patients, verified personal information, and answered questions about procedures.
- Prepared and positioned patients for imaging exams according to established protocols.
- Provided technical support during complex medical image processing activities.
- Ensured that all safety regulations were followed while working with radiation producing equipment.
- Transported patients from one department or facility to another as needed.
- Facilitated seamless communication between radiology staff members through timely updates on exam status, findings, or anticipated delays.
- Assisted radiologist in performing special imaging procedures.
- Completed general administrative tasks to support radiology department.
Paraprofessional
Barber National Institute - Main Campus East Enterance
Erie , PA
12.2015 - 04.2019
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Administered assessments to determine student's academic performance levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Maintained accurate records of student grades and academic progress reports.
- Attended professional development workshops related to job responsibilities.
- Provided technical assistance to teachers when using new software or technology tools.
- Ensured that all safety regulations were followed in the classroom environment.
- Utilized effective communication strategies when interacting with diverse populations.
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
Night Technician
Perseus House
Erie , PA
04.2015 - 12.2015
- Monitored client progress and documented changes in behavior.
- Maintained a safe environment for all participants in therapeutic activities.
- Enforced rules consistently while providing support and understanding when necessary.
- Implemented crisis intervention strategies when needed to deescalate situations involving aggressive behaviors.
- Attended meetings with multi-disciplinary teams to discuss goals, objectives, interventions, and strategies related to client care.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Sales Associate
Piercing Pagoda of Zale
Erie , PA
08.2014 - 04.2015
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Cleaned, sterilized and sanitized equipment before and after each customer service.
- Performed ear piercings using a sterile needle or gun in accordance with health regulations.
- Adhered to all safety protocols while performing piercing services.
Procedure Room Assistant
Erie Spine and Pain Management
Erie , PA
06.2013 - 08.2014
- Maintained accurate records regarding patient progress, treatments administered, and medications prescribed.
- Assisted the Pain Management Doctor with the Fluoroscopy Machine and the Radiofrequency Ablation Instrument.
- Performed triage on incoming patients, organized appropriate paperwork, and provided pertinent information regarding the procedure process.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations, and post-procedure care instructions.
- Prepared autoclave machine for equipment sterilization.
Education
Administrative Office Professional - Associate of Specialized Business
Erie Business Center
Erie06-2012
Skills
- Relationship building
- Documentation control and reporting
- Administrative support
- Infection Control Standards
- Adaptable
- Multitasking and organization abilities
- Dependable and responsible
- Excellent communication
- Active listening
- Teamwork and collaboration
- Problem-Solving
- Flexible and adaptable
- Calm under pressure
Timeline
In Home Community Supports
Barber National Institute - Main Campus East Enterance
02.2024 - Current
Radiology Tech Assistant
UPMC Hamot Hospital
10.2022 - 03.2023
Paraprofessional
Barber National Institute - Main Campus East Enterance
12.2015 - 04.2019
Night Technician
Perseus House
04.2015 - 12.2015
Sales Associate
Piercing Pagoda of Zale
08.2014 - 04.2015
Procedure Room Assistant
Erie Spine and Pain Management
06.2013 - 08.2014
Administrative Office Professional - Associate of Specialized Business
Erie Business Center
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