Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heather Naulings

Pearland,TX

Summary

Dynamic Cleaning Team Leader with a proven track record at Naulings Couture & Companies, excelling in workload prioritization and health compliance. Successfully enhanced client retention through exceptional service and prompt issue resolution. Skilled in waste disposal and fostering team collaboration, consistently achieving targets while maintaining a positive work environment.

Overview

13
13
years of professional experience

Work History

Cleaning Team Leader

Naulings Couture & Companies
03.2018 - Current
  • Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
  • Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
  • Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
  • Promoted team collaboration through open communication channels and fostering a positive work atmosphere.

Ethetician

Complexions Spa & Salon
04.2022 - 12.2024
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Advised clients on proper home-care regimens.
  • Performed consultations for patients before scheduling treatments.

Store Manager

Darque Tan
06.2013 - 03.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Supervised guests at front counter, answering questions regarding products.

Waitress

IHOP
03.2012 - 12.2012
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Esthetics, Nails

Institute of Cosmetology, Esthetics & Massage
Houston, TX
04-2022

High School Diploma -

Pearland High School
Pearland, TX
05-2013

Skills

  • Workload prioritization
  • Waste disposal
  • Health and safety compliance
  • Chemical handling

Languages

English

Timeline

Ethetician

Complexions Spa & Salon
04.2022 - 12.2024

Cleaning Team Leader

Naulings Couture & Companies
03.2018 - Current

Store Manager

Darque Tan
06.2013 - 03.2016

Waitress

IHOP
03.2012 - 12.2012

Esthetics, Nails

Institute of Cosmetology, Esthetics & Massage

High School Diploma -

Pearland High School

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Heather Naulings