Hi, I’m
Heather Norman
Lafayette,LA
Summary
Adept at staff training and cross-training, I spearheaded team agility at Taco Bell, enhancing customer retention through exemplary service. My knack for problem-solving and persuasive communication fortified client loyalty at Performance Autoworks LLC. Achievements include boosting compliance and leveraging strong negotiation skills for operational excellence, showcasing leadership and decision-making capabilities. Skilled in persuasive communication, fostering strong relationships and team cohesion.
Overview
3
years of professional experience
1
Certification
Work History
Taco Bell
Team Trainer/Service Associate
01.2023 - 03.2024
Job overview
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Performance Autoworks LLC
Assistant Manager/Retail Sales Associate
03.2021 - 01.2023
Job overview
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
The Lodge At Deadwood
Kitchen Expeditor
06.2021 - 08.2021
Job overview
- Improved customer satisfaction by ensuring timely delivery of well-prepared dishes.
- Prevented bottlenecks in the kitchen workflow through effective coordination with chefs and line cooks.
- Contributed to a positive work environment by collaborating effectively with kitchen and front-of-house staff.
- Maintained strong knowledge of current menu offerings, enabling effective communication with both kitchen staff and servers regarding dish details.
Education
Havelock High SchoolHavelock, NC
University Overview
- Ranked in Top 25% of class
- Completed AP course in calculus
- Completed AP course in computer science
- Completed AP course in technological design
Skills
- Compliance requirements
- Task Delegation
- Staff Training
- Cross-training abilities
- Decision-making capabilities
- Team Leadership
- Problem-Solving
- Strong negotiation
- Email and Telephone Etiquette
- Persuasive communication style
Certification
- Microsoft excel
- Microsoft Word
- Photoshop
Timeline
Team Trainer/Service Associate
Taco Bell
01.2023 - 03.2024
Kitchen Expeditor
The Lodge At Deadwood
06.2021 - 08.2021
Assistant Manager/Retail Sales Associate
Performance Autoworks LLC
03.2021 - 01.2023
Havelock High School
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